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I am trying to add an AP to Hivemanager, but get this error: 02301509161252A stake record of the device was found in the redirector.


I am trying to add an AP to Hivemanager, but get this error: 02301509161252A stake record of the device was found in the redirector.
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Best answer by Sam Pirok 11 September 2020, 15:51

Hi Meneses, that device should be free to add to your inventory now. Please let me know if you have any further issues adding this switch to your inventory. 

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Userlevel 1

Thank you for that serial number, could you try adding the device one more time for me?

It worked now. Thank you for your fast response :)

I have a similar problem but with a Switch SR2124P

The following devices failed:

  • 21241306030062A stake record of the device was found in the redirector.

Could you, please, give me a hand?

Userlevel 6

Hi Meneses, that device should be free to add to your inventory now. Please let me know if you have any further issues adding this switch to your inventory. 

Hi Sam, Thanks for your help.

I was checking the equipment inventory of my client, and I have a few issues. 

  • 20261312060098 The device appears to be in use by another VIQ. (Aerohive SR2124P)
  • 20241304070130 The device is not supported. (Aerohive SR2024)
  • 21241306030062 Device already onboarded (Aerohive SR2124P)

I really appreciate it if you will help me.

 

Regards

Sam, I need the last help.

 

Do you know the default administrator user and password for those types of equipment?

 

Kindly Regards

 

Userlevel 6

Hi Meneses, I will look in to those three devices for you but could you confirm the first serial number? An SR2124P switch will usually have a serial number starting with 2124 so I just want to make sure we have the correct serial number for your devices. 

 

For the second device, I’m sure the SR2023 switches are supported in XIQ so I would recommend opening a support case for that error message as that is something our engineers will have to fix for you. 

 

For the third serial number, can you make sure you don’t see the device in your device inventory (making sure all filters are cleared)? If you don’t see it in your inventory, unfortunately you’ll need to open a support case for that issue as well so our engineers can find the conflicting record causing the already on-boarded error you’re seeing. 

 

The default credentials for all HiveOS devices (except the SR22xx and SR23xx switches) should be:

Username: admin

Password: aerohive

 

If the switch is using an older firmware version, you might also want to try the password “Aerohive1” without the quotes, or “administrator”. 

Sam

I really appreciate your time and efforts. 

I confirm the first serial number. I´m sending you a picture of that.

For the other 2 devices, I will talk with the

client to see if He wants to buy technical support.

Regards

 

Raul

 

Userlevel 6

Thank you for that picture, I was able to free that device up for you so you should be able to add it to your device inventory at this time. Please let me know if I can help with anything else. 

Hello, I am also having the same issue.  My device is 01301504300375 and I’m getting the  “01301504300375 A stake record of the device was found in the redirector” error when I try to re-add this device to my inventory.

Userlevel 6

Hi Rburg, that device should now be free to add to you device inventory. Please let me know if you have any more trouble adding that AP to your inventory. 

im getting the same error with my AP130.

 

01301704193181

 

two of them worked fine but this one is giving me problems. a little help Sam please?

Userlevel 6

Hi Cavelasquez, that AP should be free to use now. Please let me know if you have any further trouble adding that device to your inventory. 

Hi Sam,

I have the same issue. Would you please assist me. My AP330 is 33014072603989

 

Thanks.

Userlevel 6

Hi VaB, thanks for letting me know, that device should be free now. Please let me know if I can help with anything else. 

Perfect, thank you Sam!

Hi Sam,
I have picked up an AP130 second-hand (auction) for my office.
I want to update my AP to the latest firmware (HiveOS 10.0r7a), but I can not access the download section, It is currently on 6.5r7.
and to add AP to Hivemanager interface, I can't, I have an error message that tells me the device has already been added (I think by the old company that closed).
Here its serial number:
01301707143835
Model: Aerohive AP130
Thank you

Userlevel 6

Hi Ironzed, thank you for that serial number, that device should now be free to add to your inventory. Please don’t hesitate to let me know if I can help with anything else!

Hi Sam,

It’s perfect thank you very much good job :sunglasses:

Can you send me the link for the latest firmware (HiveOS 10.0r7a).

Thank you

Userlevel 6

Sorry about that, I just sent that firmware file over to you. 

Thank you again Sam, firmware received :dizzy::dizzy::dizzy::dizzy::dizzy:

Hi Sam,
I just bought an AP230 with this serial number: 02301403250224
Please can you unlock it for meto add it to my account.
Thanks you

Hello Sam,

I have the same stake record issue with an AP 121. It has been retired and deleted from the old tenant and I’m trying to reuse it at a non-profit organization. Could you unlock SN: 12114031502149 please?

Thank you.

Userlevel 6

Hi @ironzed and @Asbjørn, thanks for reaching out, those devices should be free to add to your inventory now. Please let me know if I can help with anything else. 

Perfect :sunglasses: , thank you @Sam Pirok