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newer OSX clients having packet loss issues on one AP - AP250

  • 26 February 2019
  • 9 replies
  • 420 views

  • Anonymous
  • 0 replies

WE have 5 AP250's all running 8.2r3. One AP is having issues with a specific set of newer OSX clients (any USB-C macbook). Windows devices, older macbooks , iphones/android devices all seem unaffected. affected clients are dropping 50%-50% of packets during a ping test. WHen the client connects to another AP in our center, no issues. THe AP250's are less than a year old, bought through Dell.

 

Any ideas?

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Best answer by Anonymous 20 July 2019, 13:34

I have experienced 5-10% ping loss with OSX macs, but this was due to WIPS. When WIPS was diluted to not scan for wireless rogues, the ping tests achieved 100% success.

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Can you please update the device to the current Golden Release HiveOS, 8.2r4? Then please test the same device on the Latest Release, 8.4r10 and let me know if there is any difference in your client's experience.

On the Macs, what does the wifi menu bar indicate when you hold down the option key to display detailed connection status? Are the troubled ones connecting to a particular AP? Do you have enough capacity built for the number of clients supported in the affected area?

Updating all AP250's to 8.2R4 did not solve the issue. I received a device update failure when attempting to upgrade the affected AP to 8.4R10. Client devices only experience the packet loss issue when connected to the affected AP.

I would suggest that you open a case through your support channel to get a detailed look into the issue. I see that you have Dell support so it would be best to open a case with Dell and they will open a case directly with Aerohive if needed.

We have x 5 AP250 in EMEA dropping randomly while using 8.2R4 and support mentioned it was antenna and neighbours. However, we upgraded and 8.2R5 and same but less drops. Pushed out the 8.4R10... 8 hours later fingers crossed. All our clients are OSX with mix USB-C air and older models.

We had another drop out. 13 days apart. So we monitoring a client now to see if logs help.

Userlevel 1

The next time you are seeing packet drops would you be able to run a client monitor to see any devices failing or being dropped, and/or run a packet capture so we can get a look at the traffic during the time of the issue? If you'd like to send that data directly to me, my email is communityhelp@aerohive.com.

I have experienced 5-10% ping loss with OSX macs, but this was due to WIPS. When WIPS was diluted to not scan for wireless rogues, the ping tests achieved 100% success.

Userlevel 3

Im seeing the same thing, but across most of my AP’s.  I went and edited the network policy, and looked at WIPS, but its turned off.  So, ill move onto the next possible issue.  Thanks, Jason.

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