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 A stake record of the device was found in the redirector.

hainam1807's profile image
hainam1807 posted 04-05-2022 12:12
Hi admin !
i have  aerohive ap130,i bought them on ebay, but when i add it to my cloud it gives me an error.
"A stake record of the device was found in the redirector."

Can you help me delete them from the old cloud? so I can add them to my cloud.
Thank you.
Sam Pirok's profile image
Sam Pirok

Hello, thank you for sharing those serial numbers. I was able to find the old records for most of these devices, and have reached out to the original owner to confirm that we can remove those old records and release these devices to your inventory. I'll let you know as soon as I hear back on that request. I wasn't able to find old records for the following serial numbers, would you mind trying to add these to your inventory again? 

1301504140641
1301504130230

hainam1807's profile image
hainam1807
Thank you, Sam, i'll wait...
hainam1807's profile image
hainam1807
Hello Sam Pirok .
Can you help me  ?
Sam Pirok's profile image
Sam Pirok
Hi there, sorry for the delay in getting back to you here, I was out of the office for the first part of this week. 

We did not hear back from the original owner about these devices, and the old account team doesn't seem to be able to help us here either. The next step would be to reach out to your local sales team to see if they can help us here. If you can let me know generally where you are located, I can find a local sales contact to connect you to?
hainam1807's profile image
hainam1807
Thank you.