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 Onboard AP230 to ECIQ connect

kklepacki's profile image
kklepacki posted 11-02-2021 13:06
Hi,

I'm having an issue with onboard process of my AP230. I've owned it since day one when I got it in 2015 as a eval unit. I receive below error.
(Serial number)The device appears to be in use by another VIQ.

What am I doing wrong? Do I need to purchase license?

Thank you,
Kris
scerazy's profile image
scerazy
That means that the unit is under control of some other EIQ

Ask the person you got it from to DELETE it (so you can add it)

Seb
kklepacki's profile image
kklepacki
@scerazy I've owned it since day one when I got it in 2015 as a eval unit, It was always in my possession. Sam Pirok please help me register the device,​​
kklepacki's profile image
kklepacki

I'm still looking for help on this.
(02301404252940)The device appears to be in use by another VIQ.

"Error 9: The device appears to be in use by another VIQ."

Can you please help?

kklepacki's profile image
kklepacki
Sam, Can you help please. I still did not get response. I've also sent request to .Community@extremenetworks.com
kklepacki's profile image
kklepacki
@Sam Pirok ​ Can you please help me with onboard process? (02301404252940)The device appears to be in use by another VIQ