ExtremeWireless (Aerohive)

 AP230 forgot password to login console

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kennethk's profile image
kennethk posted 04-20-2021 07:30

I have lost the username and password to login AP230 console locally, how can I retrieve it back without factory reset the AP and retain the configuration.  Furthermore, I can login into HM but do not see any option to reset console password.  Your advice is appreciated!

Sam Pirok's profile image
Sam Pirok

Hi Kenneth, the username should always be “admin” and you can set your password in ExtremeCloud IQ by clicking on the silhouette icon in the top right corner> Global Settings> Device Management Settings (left hand side menu). You can change the SSH password here, and then you’ll want to push a complete configuration update out to your APs to apply the change. If you’re using HiveManager Classic (myhive.aerohive.com), you’ll want to go to Home> Administration> Device Management Settings to do the same. Hope that helps!

Christoph S.'s profile image
Christoph S.

Hello,

Log into your hive manager and click on your account name (top right hand corner of page) > Global Settings > Administration > Device Management Settings > Show Password. 

 

This should be the password to use to log into your AP. 

 

I hope this helps,