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 A stake record of the device was found in the redirector

Jazmin Torres Santiago's profile image
Jazmin Torres Santiago posted 04-28-2022 18:50

I have 1 unit of AP 30C  S/N: 03052110121997 try to register to ExtremeCloud but "A stake record of the device was found in the redirector." message keep

poping out. Could you please help to release?
Sam Pirok's profile image
Sam Pirok
Hi Jazmin, thanks for reaching out here. I was able to find the old records that are causing that error for you. To remove the old records, I'll have to reach out to the original owner to get their permission first. I've done that just now, and will let you know when I hear back from them. Please feel free to check in with me here any time for an update. I hope you have a great weekend!