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 Why can't I create a support account?

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DBTC's profile image
DBTC posted 09-23-2020 07:13

Hello community,

 

I tried to make a support account so I would be able to send in a ticket for the support department.

But everytime when I make it, and I tried different browser, I get an error at the captiva, API error.
It witholds me to make an account, can anyone help me because I have a question about bandwith limits etc.

 

Regards,

DBTC

Sam Pirok's profile image
Sam Pirok

Would you be able to provide the full error message you are seeing? Also we see that your company has a portal account already with the info@<yourdomain> email address, just so you are aware.