ExtremeCloud IQ- Site Engine & Extreme Management Center

 XIQ-SE onboard through proxy

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Dany's profile image
Dany posted 07-28-2021 14:54

Has anybody ever successfully onboarded XIQ SE through a proxy server? The welcome page allows to set proxy server, after a while it failes:

Unable to communicate with ExtremeCloud IQ properly after onboarding. You may need to try again later after verifying network connectivity.

I did a tcpdump and I can see communication with the proxy, however at a certain stage it tries to connect to extremecloudiq.com without proxy and of course it fails. 

Robert Haynes's profile image
Robert Haynes

This is a known issue with all current releases of XIQ-SE. As you’ve discovered there are certain calls that are not proxied and XIQ-SE will attempt to ‘direct dial’ and fail if no alternative routable path is found…

If you would like this tracked please consider opening a case and note defect CFD-6675. Thank you.

Robert Haynes's profile image
Robert Haynes

Title: XIQ-SE 21Q2R1 Onboarding Using HTTP Proxy Fails "Unable to communicate with ExtremeCloud IQ properly after onboarding."
Article Link: https://extremeportal.force.com/ExtrArticleDetail?an=000097990