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 AP230 - The devices appear to be in use by another VIQ

Danilo Gonzalez's profile image
Danilo Gonzalez posted 05-13-2022 10:52
Hi @Sam Pirok,

I've purchased these 2x AP230 from a reseller which mentioned these devices have been refurbished, but fully covered by their warranty.

However, when I try to add them to my ExtremeCloud IQ, the message appears that these devices have been added by another user.

Is there a possibility for me to be able to on-board these devices into my ExtremeCloud IQ account?

These are the serial numbers:

02301510302522
02301510302903


Happy to send you the proof of purchase via e-mail shall you need it.

Thank you for your time and consideration.

Kind regards,

Dan​
Sam Pirok's profile image
Sam Pirok
Hi Dan, thanks for reaching out here. I found the old records for these devices that would be causing those errors for you, and have reached out to the original owner to get permission to remove the old records so you can add these devices to your own inventory. I'll let you know as soon as I hear back on that. Please feel free to check in with me here any time for an update.
Danilo Gonzalez's profile image
Danilo Gonzalez
Thank you @Sam Pirok for your kind help.​
Danilo Gonzalez's profile image
Danilo Gonzalez
Hi @Sam Pirok,

Just a kind reminder to help you in case you are flooded with requests :).

Kind regards,

Danilo​
Sam Pirok's profile image
Sam Pirok
Hi Dan, thanks very much for the kind reminder here, there are quite a lot of these requests =)  I did hear from the original owner this morning and those devices should be free to add to your inventory now. Please let me know if I can help with anything else!
Danilo Gonzalez's profile image
Danilo Gonzalez
Hi @Sam Pirok,

I was able to add and configure both APs via the ExtremeCloudIQ. :)

Thank you for your kind help.

Best regards,

Danilo