ExtremeSwitching (EXOS)

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Can't set factory default or upgrade for summit x450a-48t

  • 1.  Can't set factory default or upgrade for summit x450a-48t

    Posted 09-21-2018 01:29
    Hi,

    we are using summit x450a-48t with exos 15.3.2.11, recently, we want to reinstall or set factory default to it, but it didn't work.

    we used command 'unconfigure switch all' and reboot, but the old configuration is still there, we also confirmed there is no default.xsf there, so we don't know how this happened.

    we also tried to upgrade exos to new version, we can successfully download and install image on secondary partition, but sadly after rebooting, the active image and configuration was still old, even we used command "use image partition secondary".

    I don't know what's going on here. anybody can provide hint to solve the problem? Thanks in advance.

    best regards.



  • 2.  RE: Can't set factory default or upgrade for summit x450a-48t

    Posted 09-21-2018 03:54
    Hello!

    Try to make upgrade EXOS from BootRom - in this case all data would be erased - https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Use-the-Boot-Rom-Menu-to-Download-a...

    Also you can try to go to BootRom,
    choose #config none and #boot. You will log in with default credentials (l. admin; p. none).
    After log in to switch:
    # clear log
    # clear log counters all
    # clear log messages nvram
    # clear log static
    # rm *.*
    # rm internal memory
    and then #unconfigure switch all

    Thank you!


  • 3.  RE: Can't set factory default or upgrade for summit x450a-48t

    Posted 09-21-2018 04:13
    Hi Alexandr,

    unfortunately, my spacebar didn't work, I can't enter into bootrom through console, but to my surprise, your procedure in the end of reply works for me, I already set factory default for my switch, really appreciate your kind help. thanks very much.

    best regards


  • 4.  RE: Can't set factory default or upgrade for summit x450a-48t

    Posted 09-21-2018 05:54
    Hi,

    the "rm *.*" part removed all scripts, not just "default.xsf". Another automatically used file is
    "autoexec.xsf".

    Thanks,
    Erik


  • 5.  RE: Can't set factory default or upgrade for summit x450a-48t

    Posted 09-21-2018 06:01
    Hi,

    Thanks guys, but eventually, I still want to upgrade my exos, as I stated above, I can download and install exos image to second partition, but it can't take effect after reboot even I execute 'use image secondary'.

    I know there is way to enter into bootrom to install image, but I can't use my spacebar through console, so is there another way to do it? force system using secondary partition anyway?

    thanks again for your quick and helpful response.

    best regards


  • 6.  RE: Can't set factory default or upgrade for summit x450a-48t

    Posted 09-21-2018 07:03
    It looks like you're having an issue with the NVRAM or EEPROM.
    Open a case to have this investigated.


  • 7.  RE: Can't set factory default or upgrade for summit x450a-48t

    Posted 09-21-2018 13:09
    Hi Ron,

    did you mean that there is license issue? here is my switch and license type information, could you please help to check if there is something wrong? By the way, how to open a case? what information should I provide?

    #show switch

    System Type: X450a-48t

    SysHealth check: Enabled (Normal)
    Recovery Mode: All
    System Watchdog: Enabled

    Current Time: Fri Sep 21 15:05:56 2018
    Timezone: [Auto DST Disabled] GMT Offset: 0 minutes, name is UTC.
    Boot Time: Fri Sep 21 07:51:41 2018
    Boot Count: 24
    Next Reboot: None scheduled

    Current State: OPERATIONAL
    Image Selected: primary
    Image Booted: primary
    Primary ver: 15.2.3.2
    Secondary ver: 15.3.5.2

    # show license
    Enabled License Level:
    Core
    Enabled Feature Packs:
    None

    best regards


  • 8.  RE: Can't set factory default or upgrade for summit x450a-48t

    Posted 09-23-2018 11:23
    Hi,

    This link should help you open a case with GTAC
    https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-open-GTAC-support-case-using-email

    What version of EXOS are you trying to upgrade to?