ExtremeSwitching (EXOS)

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run diagnostics extended - not running

  • 1.  run diagnostics extended - not running

    Posted 12-12-2016 20:30
    Summit x450e-48P - run diagnostics extended command not doing anything but rebooting switch and returning me back to the switch login prompt. When I run sh diagnostics, it shows that the diagnostics passed but back in November of 2012.

    Any ideas?

    Thanks,
    Stan


  • 2.  RE: run diagnostics extended - not running

    Posted 12-12-2016 20:38
    Hi Stan,
    symptoms looks similar for me as described in following article:
    https://gtacknowledge.extremenetworks.com/articles/Solution/Diagnostics-never-ran/

    Try to run diagnostics when connected via console port. It will show you more details.

    Kind regards,
    Konstantin


  • 3.  RE: run diagnostics extended - not running

    Posted 12-12-2016 20:41
    Konstantin,

    Thank you for your reply. I am not even getting an error message, and I am connected via console port.

    I'm guessing an RMA is in line as the resolution for this one?

    Thanks,
    Stan


  • 4.  RE: run diagnostics extended - not running

    Posted 12-12-2016 20:47
    While in the console what does it display? Can you paste it here?

    Diagnostics is a software based command. It is possible it could be corruption in the diagnostics image or depending on the version it may not have diagnostics. Can you also past the "show version images" output as well?


  • 5.  RE: run diagnostics extended - not running

    Posted 12-12-2016 20:50
    I will post that information tomorrow morning, the gentleman that had the switch consoled to his laptop has gone for the day.

    I can tell you that the xos version is 15.3.4.6 patch1-5.


  • 6.  RE: run diagnostics extended - not running

    Posted 12-12-2016 21:12
    Thank you Stanley,

    I want to see the full file name which the "show version images" provides. This combined with the console output while attempting the diagnostics should help us figure out what is happening.

    Another way to do this which might provide different results is to get into the bootrom through console and type in "boot 3". If you want to give that a whirl let us know how it goes.


  • 7.  RE: run diagnostics extended - not running

    Posted 12-13-2016 13:07
    Patrick,

    Here is the show version images results:
    show version images
    Card Partition Installation Date Version Name Branch
    ------------------------------------------------------------------------------
    Slot-1 primary Fri Nov 14 03:49:20 UTC 2014 15.3.4.6 summitx-15.3.4.6-patch1-5.xos v1534b6-patch1-5
    Slot-1 secondary Tue Jun 28 18:05:04 UTC 2011 12.5.4.5 summitX450-12.5.4.5.xos v1254b5

    The switch is rebooting now, and I will try the bootrom route to see if that works.

    Thanks,
    Stan



  • 8.  RE: run diagnostics extended - not running

    Posted 12-13-2016 13:27
    Here is the results of me running the command normally:
    login: admin
    password:

    ExtremeXOS
    Copyright (C) 1996-2014 Extreme Networks. All rights reserved.
    Protected by US Patent Nos: 6,678,248; 6,104,700; 6,766,482; 6,618,388; 6,034,957; 6,859,438; 6,912,592; 6,954,436; 6,977,891; 6,980,550; 6,981,174; 7,003,705; 7,017,082; 7,046,665; 7,126,923; 7,142,509; 7,149,217; 7,152,124; 7,154,861; 7,245,619; 7,245,629; 7,269,135; 7,448,045; 7,447,777; 7,453,874; 7,463,628; 7,483,370; 7,499,679; 7,502,374; 7,539,750; 7,522,516; 7,546,480; 7,552,275; 7,554,978; 7,558,273; 7,568,107; 7,577,996; 7,581,024; 7,580,409; 7,580,350; 7,584,262; 7,599,292; 7,602,721; 7,606,249; 7,606,240; 7,606,263; 7,613,209; 7,619,971; 7,646,773; 7,646,770; 7,649,879; 7,657,619; 7,657,635; 7,660,259; 7,660,894; 7,668,969; 7,672,228; 7,675,915; 7,689,678; 7,693,158; 7,710,993; 7,719,968; 7,724,734; 7,724,669; 7,733,899; 7,752,338; 7,773,507; 7,783,733; 7,792,058; 7,813,348; 7,814,204; 7,817,549; 7,817,633; 7,822,038; 7,822,032; 7,821,931; 7,823,199; 7,822,033; 7,835,348; 7,843,927; 7,856,019; 7,860,006; 7,889,750; 7,889,658; 7,894,451; 7,903,666; 7,908,431; 7,912,091; 7,936,764; 7,936,687; 7,944,942; 7,983,192; 7,990,850; 8,000,344; 8,055,800; 8,059,658; 8,072,887; 8,085,779; 8,107,383; 8,117,336; 8,117,657; 8,135,007; 8,139,583; 8,159,936; 8,160,074; 8,161,270; 8,174,980; 8,204,070; 8,208,418; 8,233,474; 8,255,996; 8,274,974; 8,279,874; 8,295,188; 8,331,373; 8,369,344; 8,412,838; 8,437,359; 8,442,030; 8,464,093; 8,464,312; 8,499,093; 8,520,507; 8,560,693; 8,583,833; 8,605,726; 8,605,732; 8,659,993; 8,660,118; 8,705,532; 8,707,432; 8,724,638; 8,730,963; 8,751,647; 8,751,649.
    ==============================================================================

    Press the


  • 9.  RE: run diagnostics extended - not running

    Posted 12-13-2016 15:00
    After attempting to get in through the bootrom, it did load the diagnostics. However, I'm unsure how to actually execute them from that menu. Does each test need to be run individually from there?


  • 10.  RE: run diagnostics extended - not running

    Posted 12-14-2016 09:10
    Stan,

    You needn't run each individual test in the diagnostics at any point of time - the original command stays - run diag. Looking at what we are seeing here with your switch, I would most definitely think that this would need an RMA. However, please do paste the snippet of your test run here.

    Thanks,
    Praveen


  • 11.  RE: run diagnostics extended - not running

    Posted 12-30-2016 07:35
    Continuing with what my colleague Praveen has to say, please attach the test run snippet to confirm further. In most likely hood it seems to be RMA though.



  • 12.  RE: run diagnostics extended - not running

    Posted 01-02-2017 07:11
    What happens when after it reboots you run

    show diag



  • 13.  RE: run diagnostics extended - not running

    Posted 01-03-2017 01:28
    Does it show the diag has failed the test? or something similar to that at any point?