ExtremeSwitching (EXOS)

  • 1.  Error when Generate core license X480

    Posted 12-22-2016 18:48
    Dear sir or Madam,



    We have a couple of X480 Switches with Advanced edge license.

    We want to upgrade to core license.



    We got voucher but after entering serial numbers and voucher we got this message :



    An Voucher with the same product is already ascociated with this Asset.(SBL-EXL-00151)



    Please help it s urgent !







    Thanks,

    Rachid DHOU



  • 2.  RE: Error when Generate core license X480

    Posted 12-22-2016 18:51
    Hi Rachid,

    Please contact GTAC as only they can assist with something like this, and be prepared to provide both the serial number of the asset and the voucher key that you were provided.


  • 3.  RE: Error when Generate core license X480

    Posted 12-22-2016 18:51
    thanks Brad, yes I have just opened a case.


  • 4.  RE: Error when Generate core license X480

    Posted 12-22-2016 20:23
    Rachid,

    We had something similar happen recently and GTAC was able to resolve it quickly.


  • 5.  RE: Error when Generate core license X480

    Posted 12-22-2016 20:23
    OK I have just contact GTAC