ExtremeSwitching (EXOS)

  • 1.  Upgrade Image

    Posted 10-12-2015 07:03
    Hi,



    I have a switch X440-48P running on image ver 15.2.1.5 on both Primary and Secondary and the use image was on Primary.

    I have perform a firmware upgrade on the Secondary to image ver 15.3.1.4 and when the installation completed I selected use image Secondary and reboot the switch.



    However, the LAN connection that was connected to this switch did not went up when the switch is up.

    But when I selected back to the Primary and reboot the connection came back up.



    Could you kindly advice what could be the problem?



  • 2.  RE: Upgrade Image

    Posted 10-12-2015 07:08
    Hi Wee,

    Is this switch under stack ?

    Thanks,
    Suresh.B


  • 3.  RE: Upgrade Image

    Posted 10-12-2015 07:09
    Hello Wee,

    we need to do live troubleshooting in these cases.
    What is the 15.3.14 patch u have in secondary partition.

    Is it the latest patch.

    You might be hitting known issues.

    Regards,
    Parthiban Chinnaya


  • 4.  RE: Upgrade Image

    Posted 10-12-2015 07:18
    The switch is not under stack at this moment but eventually it will. This is the reason that i'm upgrading the firmware as i have a new switch that both Primary and Secondary parition is running on 15.3.1.4 Patch 1-19


  • 5.  RE: Upgrade Image

    Posted 10-12-2015 07:19
    As the new switch is running on image ver 15.3.1.4 Patch 1-19. I have downloaded the same image and installed into the existing switch in prepare for stacking.


  • 6.  RE: Upgrade Image

    Posted 10-12-2015 07:21
    can you provide access to the switch?

    Then we have to upgrade the exos to 15.3.1.4patch1-19 and follow easy setup.
    just like new installation of stack.



  • 7.  RE: Upgrade Image

    Posted 10-12-2015 07:27
    Yes. How can we have a remote session?


  • 8.  RE: Upgrade Image

    Posted 10-12-2015 07:34
    Can we have a teamview session in 10 mins time? Do kindly provide me your email address so that i can send you the code. Thanks!


  • 9.  RE: Upgrade Image

    Posted 10-12-2015 07:39
    Hi Wee,

    I would suggest you to contact GTAC for further assistance on this issue.

    https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...

    Thanks,
    Suresh.B