ExtremeSwitching (EOS)

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Request Image Firmware Sw C3

  • 1.  Request Image Firmware Sw C3

    Posted 10-02-2017 00:55
    I have some swicth seri: C3, A2, B3. I need upgrade firmware to laster version But i can not download from site extremly.
    Please help me link download firmware
    Thanks


  • 2.  RE: Request Image Firmware Sw C3

    Posted 10-02-2017 09:49
    Phuong,

    The last images release for theis product should be found here:
    https://extremeportal.force.com/ExtrSearch#q=C3&t=All&sort=relevancy
    I see that the release notes are attached to that location but none of the images.
    I will investigate further.

    A2:
    https://extremeportal.force.com/ExtrDownloadDetail?id=a4134000000DofrAAC

    Thanks,
    John Martineau


  • 3.  RE: Request Image Firmware Sw C3

    Posted 10-03-2017 04:57
    Hi Martineau,
    I have created ticket to request download firmware but step 4 error



    So I can not download firmware C3, A2
    Please help me
    Thanks


  • 4.  RE: Request Image Firmware Sw C3

    Posted 10-11-2017 11:08
    Phuong,

    The portal will not allow you to create a case that is for a product that has been classified as EOS/EOSL.

    Thanks,
    John Martineau


  • 5.  RE: Request Image Firmware Sw C3

    Posted 10-12-2017 12:55
    Phuong, I work on the extreme portal team. Very sorry you hit this issue. I can see in your screenshot that you are facing our no account association situation. Sometimes, when a new user registers they get put temporarily in an account/company called "No Account Association" and this causes lots of problems on the Extreme Portal as described in this knowledge article: No Account Association. We are working on improving and fixing this process. I will work on getting your records associated to a proper company/account record. I will email you to get some additional information for that. If you face any urgent technical product related situation, you can http://www.extremenetworks.com/support/contact/ and they can assist with verifying entitlement and helping you with getting the firmware