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Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

prasanth gunnam

prasanth gunnam06-12-2017 12:02

prasanth gunnam

prasanth gunnam06-13-2017 04:38

  • 1.  Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-12-2017 08:44
    We recently purchased netsight software, and was able to discover all the switches and getting all events messages. But unable to get the traps and syslogs. Followed the procedure mentioned in document, but not helped. I am getting an warning message in traps window "unable to find events in log file" .
    Request you to please support for getting the same.

    regards,
    Prasanth Gunnam


  • 2.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-12-2017 09:01
    Hi Prasanth,

    Welcome to the HUB.

    What is the model if the switch?
    Can you post a link or the name of the document which you are referring to?

    Can you check if the issue mentioned in the article is relevant to your issue?
    https://gtacknowledge.extremenetworks.com/articles/Solution/Netsight-No-Traps-in-Trap-window-error-U...



  • 3.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-12-2017 09:04
    We are using A4H124-24TX is the model of switch and i referred "b0700ej_c" this document as well as web solutions for resolution.


  • 4.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-12-2017 09:06
    1. ssh to the Netsight Appliance
    2. type the command: service nssnmptrapd restart
    Should i execute this command in switch or netsight installed station?



  • 5.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-12-2017 10:07
    Hello,

    You need to restart the nssnmptrapd service in the NetSight server.

    Thanks
    -Ryan


  • 6.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-12-2017 10:20
    i did the same, still i am getting the "unable to find events in log file" message in traps window.
    i restarted from services.msc



  • 7.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-12-2017 10:38
    Hello,

    Can you turn off the firewall? Sounds like it's NetSight install on a Windows system?

    Also, I would install and run wireshark on the NetSight server and trigger a trap. I would be good to verify that the trap is making it to NetSight, and then investigate why NetSight isn't processing the trap.

    Thanks
    -Ryan


  • 8.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-12-2017 10:42
    Yes we installed netsight in Windows server 2008 R2, we allowed everthing in firewall (any-any).


  • 9.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-12-2017 12:02
    It would be any configuration missing? I am communication through SNMPV3 ....


  • 10.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-12-2017 12:02
    Awaiting for your reply.....


  • 11.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-13-2017 04:38
    awaiting for your reply....


  • 12.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-13-2017 09:04
    Is it required to write any policy for gettings traps? because i have completed all other configuration



  • 13.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-13-2017 09:43
    Hi Prasanth,

    Yes, the switch should be (enabled/configured) to send traps as well as syslog pointed towards the Netsight IP in case if this is not done yet.

    If possible try to trigger a Trap and do a packet capture in Netsight and see if you can see the SNMP traps.

    here is an article to help you on the same.

    https://gtacknowledge.extremenetworks.com/articles/Solution/No-traps-displayed-in-Netsight-Console

    Or the easy way as Ryan stated install Wireshark in the Windows server where Netsight is running and capture the packets and look for the SNMP traps in the packet capture.



  • 14.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-13-2017 12:24
    "tcpdump -i eth0 port 162" is this port number is same for all services?
    Yes, the switch should be (enabled/configured) to send traps as well as syslog pointed towards the Netsight IP in case if this is not done yet. ? how to ensure this one?

    set linkflap action fe.1.3 disableInterface
    set linkflap action fe.1.3 genSyslogEntry
    set linkflap action fe.1.3 genTrap .... "Same for all 28 ports"

    set snmp group ABCDEV3@ user ABC6service security-model usm
    set snmp notify TVInformTag tag TVInformTag inform
    set snmp notify TVTrapTag tag TVTrapTag
    set snmp targetaddr TVABCDservice XXX.XXX.XXX.XXX param TV1ABCDservice mask 0.0.0.0 taglist TVInformTag nonVolatile

    Is this right? can you please confirm the configuration....

    Prasanth


  • 15.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-14-2017 07:43
    Other than Traps, i am able to get everything (like, alarms, logs, Console). request you to please provide the support on getting traps....

    Regards,
    Prasanth



  • 16.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-14-2017 08:12
    Please check out this article on how to configure a trapreceiver via Netsight console.
    https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Configure-SNMPv3-Traps-via-NetSight...



  • 17.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-14-2017 08:19
    Dear Karthik,

    I have followed the same, but still not getting the traps....

    In traps tab i am getting an message as "unable to find events in log file"

    Regards,
    Prasanth.


  • 18.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-14-2017 09:16
    Hi,

    It was observed that always my Netsight SNMP traps services is automatically getting stopped in every 2 seconds.

    Regards,
    Prasanth


  • 19.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-14-2017 10:11
    Hello,

    Were you able to identify the cause?

    Thanks
    -Ryan


  • 20.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-14-2017 10:11
    Hi,

    In traps receiver configuration, it is showing that traps are receiving in 17 devices


  • 21.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-14-2017 17:12
    If the device is configured for SNMP and could be reached from EMC/Netsight the only thing that you'd need to do is to click on "register trap reveiver" in EMC and it's enabled = EMC configures the device to send traps.

    Might be that you've messed up because you've configured the trap receiver via switch CLI and then also via EMC.

    I'd delete the SNMP trap receiver config from the switch and this time only do it via EMC.

    As a example here the commands that where added via EMC after I've selected "register trap receiver".....

    set snmp notify TVTrapTag tag TVTrapTag
    set snmp targetaddr TVpublic 172.24.24.110 param TV1public mask 0.0.0.0 taglist TVTrapTag
    set snmp targetparams TV1public user public security-model v1 message-processing v1 noauthentication nonvolatile

    For troubleshooting you'd use the commands....
    show snmp targetaddr
    show snmp targetparams



  • 22.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-14-2017 17:12
    I have tried this command line, still traps are not getting, shall i send the snap shot of "show snmp targetaddr" and "show snmp targetparams" ?


  • 23.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-14-2017 17:12
    i am not getting strong support from Extreme, we are regular customer to Extreme networks.

    Regards,
    Prasanth


  • 24.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-15-2017 05:50
    I advice you to hire a Extreme partner that is trained on the product

    You could find one in your region via this page.....
    http://www.extremenetworks.com/partners/where-to-buy/



  • 25.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-15-2017 05:50
    Dear Ronald,

    We have purchased the netsight software and Extreme switch (more than 100), can you people support us by assigning local resource to resolve the issue?

    regards,
    Prasanth


  • 26.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-15-2017 12:08
    Sorry for the confusion but I don't work for Extreme.
    https://community.extremenetworks.com/extreme/topics/extreme-embassadors-program

    Where are you from ?

    You'd open a ticket from the GTAC so someone could support you in a remote session - I think in this case that would be the better/easier solution.
    https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...


  • 27.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-15-2017 12:57
    I am from Chennai, India. I have logged a case too.


  • 28.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-16-2017 09:26
    Hi Prasanth,

    The HUB is a forum for general discussions about ideas, problems and innovations. If you need substantial troubleshooting it would be prudent to open a case with GTAC which i assume has already been done. please share the case number so that i can check the current assignment details.



  • 29.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-16-2017 09:26
    Hi Karthik,

    I have raised a case in Extreme, but couldn't get any confirmation mail yet.

    Regards,
    Prasanth.


  • 30.  RE: Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

    Posted 06-16-2017 09:26
    Hello,

    How did you generate a case? I cannot find a case open for this issue.

    Thanks
    -Ryan