ExtremeWireless (Identifi)

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AP is rebooting Continuously

  • 1.  AP is rebooting Continuously

    Posted 04-26-2018 06:28
    Hi team,

    APs(3825i) are rebooting Continuously.

    MY WLC version is 09.21.19.

    please suggest how to resolve the Issue?

    thanks in advance.


  • 2.  RE: AP is rebooting Continuously

    Posted 04-26-2018 06:44
    Could you please give us more details - this isn't Twitter so you'd use more then 280 characters.

    i.e. was it working before, how many APs... one/five/all, are the APs in the same subnet as the controller, and so on....



  • 3.  RE: AP is rebooting Continuously

    Posted 04-26-2018 07:12
    Hi Aman,

    Issue with all the APs in the controller? You can attach a cable to the console port and capture the log output via putty.

    Regards,
    Nathiya M



  • 4.  RE: AP is rebooting Continuously

    Posted 04-26-2018 07:12
    Hi nathiya,

    Yes!! all APS are rebooting Randomly.



  • 5.  RE: AP is rebooting Continuously

    Posted 04-26-2018 07:12
    Hi Nathiya,

    We are Planning to Upgrade WLC from V 09.21.19 to 10.41.06.
    Could the issue resolve after the upgrade or not?
    any recommended version except 10.41.06.

    please suggest.

    thanks in advance.



  • 6.  RE: AP is rebooting Continuously

    Posted 04-26-2018 07:12
    I'm 99% sure that it wouldn't fix the issue.


  • 7.  RE: AP is rebooting Continuously

    Posted 04-26-2018 07:23
    Hi Ronald,

    More than 100 APS are here and all are Rebooting randomly.
    all are on the same subnet and currently, WLC version is 09.21.19.

    Previously it was working.



  • 8.  RE: AP is rebooting Continuously

    Posted 04-26-2018 07:53
    The first thing that comes to mind is DHCP issue - i.e. 2x DHCP servers in the same scope or someone cleared the lease table.

    That would exactly result in the described bahvior = AP restart / randomly / not all APs at the same time.

    You'd also check the AP log via the controller GUI to see the reboot reason.
    GUI > Logs > AP: Logs > All


  • 9.  RE: AP is rebooting Continuously

    Posted 04-26-2018 09:41
    I would strongly suggest you open a case with GTAC


  • 10.  RE: AP is rebooting Continuously

    Posted 04-30-2018 11:54
    Hi,

    could you please post your case # ?

    Thanks

    Regards

    Umut Aydin