ExtremeWireless (Identifi)

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  • 1.  Is there somewhere that user's can view current known bugs?

    Posted 09-19-2016 11:37

    We have quite a few tickets open with GTAC at the moment and through conversations I've been told that there are current known bugs with multiple Features, including probe suppression and application visibility. Is there a bulletin where all known bugs are posted for users to see? If not, I think it's crucial that one is made so that we are aware of potential issues prior to seeing release notes. Thank you.

  • 2.  RE: Is there somewhere that user's can view current known bugs?

    Posted 09-20-2016 12:57
    Hey Joshua, I suspect the word "known" is a challenging component to this great idea.

    All SW bugs that are reported by customers are published in the Release Notes.

    About a year ago our Information Development team made these publicly available to all of our customers to reference. Since the Release Notes get published prior to the code being made available to customers, by the very basic definition of "known" could be found in the Release Notes "Open Issues, Known Behaviors, and Resolved Issues" section.

    Now, I also recognize that's not entirely in the spirit of what you're looking for. GTAC may have seen an issue, thus the know about it, but we may not have a SW fix yet. That's where we use GTAC Knowledge and the Hub to communicate as much as we can about a problem, prior to having a formal fix. Once we get that official fix, the team evolves the content to update our users. If a users has a question on a particular topic, they can 1) give us feedback directly on the GTAC Knowledge Article or on that 2) particular Hub post.

    There's always room for improvement and your suggestion of a "Bug" look up tool is a great one for the future. We'll definitely work on that as we continue to roll our Unified Search at Extreme.