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samsung galaxy j7 wireless connecting problem

Mikaeil Beigpour

Mikaeil Beigpour01-03-2017 05:43

Mikaeil Beigpour

Mikaeil Beigpour01-03-2017 06:25

Mikaeil Beigpour

Mikaeil Beigpour01-03-2017 07:05

Mikaeil Beigpour

Mikaeil Beigpour01-04-2017 10:42

  • 1.  samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 05:01
    hi
    please help me to solve this problem :
    samsung galaxy j7 mobile have a problem to connect access point ap3825i
    thanks


  • 2.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 05:11
    Hi

    Please provide the below details
    Controller Model and code version ?
    Does other clients connected to the same AP3825i fine ?
    Do they connect to open ssid or 802.1x SSID ?
    Is this an issue connecting to "a" radio or "g" radio.

    Regards
    Rajesh.J



  • 3.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 05:20
    hi
    controller model is c5210 software version 10.11.1.210.
    donot have problem with other device and mobile.
    connect to 802.1x ssid.
    use 5GHZ and 2.4GHZ (ac,b/g/n)

    thanks


  • 4.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 05:35
    Hi Mikaeil,

    Is it an issue only with samsung galaxy j7 mobile or any Android devices?

    Regards,
    Nathiya M


  • 5.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 05:43
    hi
    only with samsung galaxy j7

    thanks


  • 6.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 05:58
    So what is the problem, please describe it in detail.....


  • 7.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 06:12
    hi
    see wifi ssid and donot connect to that and usually refress and scan ssid in wifi windows.

    thanks


  • 8.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 06:21
    Hi Mikaeil,

    Let us know the client status in report and logs ?

    if you connect any other SSID or wireless connection , are you able to connect ?

    Thanks,
    Suresh.B


  • 9.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 06:25
    hi
    donot able to connect any other ssid.

    thanks


  • 10.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 07:01
    Mikhail,

    What is the Android version? Do you know the command to run a tail on the AP that you are trying to connect to and do a "grep" for the Samsung device's mac address?

    Thanks


  • 11.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 07:05
    hi
    vesion is 6.0.1



  • 12.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-03-2017 07:09
    I give you the GTAC answer... upgrade to latest version 10.11.05.


  • 13.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-04-2017 04:37
    Mikhail,

    I recollect one of our customers reporting a similar issue with the same phone model. I believe this could be related to certain configuration parameters for roaming on your WLAN, specifically .11r.

    Can you paste a screenshot of your WLAN configuration?

    Thanks


  • 14.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-04-2017 08:40
    Hi Mikaeil

    Please create a Test SSID [open Authentication 5Ghz band]
    Apply the above to one AccessPoint

    On one Samsung Device,please install the below Google play store app
    https://play.google.com/store/apps/details?id=org.wahtod.wififixer

    Check if the devices is able to connect.



    As you could see the Android APP on the mobile would show the association,ip assignment etc.
    You could also send logs to your email address.

    Please do this for open authentication,since you have specified the samsung does not connect to any ssid.

    Then you could repeat the same for production SSID [open and 802,1x]

    Send log in the app send a text file to your email. Please use send log every time you connect to a different SSID.

    Please share your findings.

    Regards
    Rajesh


  • 15.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-04-2017 10:42
    hi
    my wireless configuration is :





  • 16.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-04-2017 13:07
    Mikaeil - Ron suggested the upgrade to 10.11.05, and I agree. For now, while you are still running 10.11.01, disable Fast Transition and Management Frame Protection (on ALL of your configured WLANs).


  • 17.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-04-2017 13:07
    "disable Fast Transition and Management Frame Protection" - This worked for me!!! Thank you so much for the support my friend!!!


  • 18.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-07-2017 04:30
    hi
    with your help I can solved this problem.
    thanks


  • 19.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-07-2017 07:43
    So could you please tell us what you've done to fix it.


  • 20.  RE: samsung galaxy j7 wireless connecting problem

    Posted 01-10-2017 04:27
    Fast Transition along with Management Frame Protection was disabled on the WLANs.


  • 21.  RE: samsung galaxy j7 wireless connecting problem