ExtremeWireless (Identifi)

Why is the logo upside down if mounted on the wall with the default option.
Marketing 101 = brand recognition

You're holding it wrong.
Kidding. I'll see if we can get the product guys to respond.

Here a little more detailed list....

Please consult the manual for the correct viewing angle of this device ...

:-)

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:)

Another Q to the "product guys"...

AP3715i and WiNG AP7632 use the same hardware.
Why does the WiNG AP include a mounting bracket but it's not included with the 3715i - they cost the same.
This basic mounting bracket would allow to install the AP the correct way.... instead we must buy the optional mounting bracket for extra $$$.

Hi Ron,

Most enterprise installations will use either the optional wall mounting bracket or the tool-less drop ceiling bracket which will result in the logo being positioned correctly. We discourage the use of the screw holes on the back but it is there from a legacy perspective. To be honest and transparent, the logo direction was an oversight that I didn't pick up until late in the cycle and changing it would have impacted the release schedule since it would change tooling and require recertification for electrical/safety. Changing the direction of the logo (and not the holes pattern) would have lead folks to install with the E/N ports down requiring the cable to wrap around the AP when the cable comes from the ceiling. Because we expect most installations to use the mounting brackets, based on feedback from the field on other programs, I made the call to let it go as is.

To your second comment about why the AP3915 doesn't ship with any bracket and the AP7632 does - the decision was based on the fact that most AP3915 installations will be for drop ceilings due to the smoke detector footprint while most AP7632 installations will likely be replacing previous WiNG legacy installs in Retail, T&L, etc. that are using legacy brackets. Shipping the metal bracket with the AP3915 will likely result in many customers throwing them away and using the drop ceiling bracket that supports a multitude of drop ceiling rail types and sizes. However, the metal bracket can be used on 9/16" flush drop ceilings and as result of some of the early feedback from customers we are considering adding the same bracket to the AP3915 for future hardware revs. But in the meantime you will need to order one of the optional brackets that meet your customer's needs.

Thanks,

Will

Hi Will,

4 months later.... I just prepare everything to install 500+ AP3915i and I've opened the first one and there is a mouning bracket included *baffled*

Is there any way to know whether there is one in the AP box without opening it = special hardware revision or is it a surprise box.

Because I've now 500+ APs and no idea whether every box has a mouning bracket.
If all of them have the bracket included I'd cancel the order of the 500+ optional brackets that we've orderd.

-Ron

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I recently got 50 and the one I opened has the mounting bracket, so I'm guessing they've added it. The serial numbers all start with 1824Y, what do yours start with?

Mine start with ... 1818Y / 1820Y / 1822Y / 1823Y / 1824Y

I guess open an 1818Y box and see if it has the mount - I assume the code is YYWW for week of production.

I found out about this change yesterday. We're working on finalizing the documentation/notice and getting it published. I didn't think any of the new shipments were going out yet!
This document includes a listing of HW Revision Levels that include the bracket (p/n 37201) so you can identify which ones include it in the box. Here's that table:
P/N Description HW Rev Level
31028 AP3915i-FCC 908754-10 AF
31029 AP3915i-ROW 908755-10 AG
31031 AP3915e-FCC 908756-10 AG
31032 AP3915e-ROW 908757-10 AH[/code]I'll share the full document in this thread when I can.

Drew, any update on this topic, we've opend some more 908755-10 AG boxes and some have brackets and some don't.

Sounds like we're finding some exceptions here. I'll email you the update I received since it hasn't been published yet.

Any update so far? We have received more than 100 numbers of: 31028 AP3915i-FCC 908754-10 AE. Are we supposed to mount it upside down? Please let me know. Thanks!

Hello Arul, with my APs ( AG) there is no change for the mounting direction. Only bracket is incluted. Stephan

Thanks Stephan!! So I need to order the brackets and mount it in the right direction?

I just wanted to make sure, do I need to order the brackets and mount it in the correct direction? If mounting it upside down does not cause any coverage issues, then I am okay mounting it upside down. Please let me know. Thanks!

Hello Arul,

because of the AP3915i is nearly a perfect omnidirectional radiator (horizontal plane) you can mount the AP in any direction.

If you use the screw holes on the back you have to mount the AP with the Ethernat jackets downwards. In this case the Extreme Logo is upside down. But this is only an optical disadvantage.

Therefore you need no brackets.

Brackets has however have two man advantages.
The installation is easier and the mounting is more stable.

Best regards
Stephan

Thank you so much Stephan that answers my question!!!