ExtremeWireless (Identifi)

  • 1.  Apple iPhones Connections hidden SSID

    Posted 07-21-2015 05:24
    Hi there,

    i got an problem here with Apple iPhones 4 & 5 if they should join an wifi network whose ssid is hidden.
    If the ssid of this network is broadcasted the phones are joining the network without problems.
    If the ssid is set to hidden on the v4110 controller the iPhones are not connecting to this network.
    Any suggestions to solve that issue?

    Thank you very much.

    Best regards


  • 2.  RE: Apple iPhones Connections hidden SSID

    Posted 07-21-2015 05:35
    Hi, Gerry!

    What version of iOS?
    There is a lot of problems with apple devices in different wireless vendors (Extreme, Aruba, Motorola).

    Thank you!


  • 3.  RE: Apple iPhones Connections hidden SSID

    Posted 07-21-2015 05:37
    Hello,

    always the latest available.

    Thank you.

    Best regards


  • 4.  RE: Apple iPhones Connections hidden SSID



  • 5.  RE: Apple iPhones Connections hidden SSID

    Posted 07-21-2015 07:36
    Gerry

    In general hidden SSID's are not recommended.

    Can you confirm which firmware you are on, prior to 8.32.05 and 9.12.01 there was an issue with iphones, see release notes:

    wns0010056 - Corrected an issue that prevented some Apple devices from connecting to a hidden SSID.

    -Gareth



  • 6.  RE: Apple iPhones Connections hidden SSID

    Posted 07-21-2015 07:36
    iPhones inherently have wireless issues and adding a hidden SSID just adds to the the problems


  • 7.  RE: Apple iPhones Connections hidden SSID

    Posted 07-21-2015 08:18
    Hello

    thanks for the replies.

    Software: 09.15.04.0011

    Gerry


  • 8.  RE: Apple iPhones Connections hidden SSID

    Posted 07-21-2015 08:18
    Gerry

    As already stated, there are many client problems with hidden SSID's some of these go unresolved. Hiding the SSID adds no useful additional security.

    You could try to upgrade to the latest firmware (9.15.08) on the controller to rule out other issues, after that get in touch with GTAC and open a case, taking some realcap traces would be useful: https://gtacknowledge.extremenetworks.com/articles/How_To/Using-Real-Capture-to-capture-wireless-traces-from-the-wireless-interface

    -Gareth



  • 9.  RE: Apple iPhones Connections hidden SSID

    Posted 07-21-2015 11:09
    Hello

    So there is not really an solution because Apples iOS is the problem .

    I will reenable the SSID and upgrade to 9.15.08.

    Thanks@all

    Gerry



  • 10.  RE: Apple iPhones Connections hidden SSID

    Posted 07-22-2015 12:16
    Gerry

    To be honest 99 times out of 100 Wi-Fi connectivity issues will be down to the client device. Their drivers and the way the device is controlled is different for each device vendor. As a Wi-Fi engineer my first port of call for connectivity problems is always the device and this is almost always where the problem lies. You can usually prove it with packet captures. Try and capture the wireless Auth and Assoc frames to see whats going on between client and AP 🙂