ExtremeWireless (Identifi)

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Identifi Guest Portal User "corruption"

  • 1.  Identifi Guest Portal User "corruption"

    Posted 10-27-2015 21:24
    Our guest user list seems to corrupt itself. A user account that works correctly that has no expiration will all of a sudden throw an incorrect password from the captive portal page. We reset the password and everything is fine after that. We're running 09.21.03.0010 on a V2110. Any help is appreciated.


  • 2.  RE: Identifi Guest Portal User "corruption"

    Posted 10-27-2015 21:31
    Hi Andrew,

    - is it a controller pair ?
    - how many tickets are stored right now in the controller = active and expired

    -Ron



  • 3.  RE: Identifi Guest Portal User "corruption"

    Posted 10-27-2015 21:34
    Single controller. Where do I check the tickets?


  • 4.  RE: Identifi Guest Portal User "corruption"

    Posted 10-28-2015 08:32
    You'd check the guest accounts in GUI > VNS > WLAN Services > click guest portal WLAN Service > Auth & Acct > Configure > Manage Guest Users

    If you run into the problem again go into the "Manage Guest Users" section and click export and check the password in the file - is it correct or was it changed/corrupted ?

    Could you post a screenshot of one affected guest account I'd like to see the account/session settings of this guest ticket.

    -Ron


  • 5.  RE: Identifi Guest Portal User "corruption"

    Posted 10-28-2015 13:04
    I exported the list and the user passwords all look correct. This is a sample user.




  • 6.  RE: Identifi Guest Portal User "corruption"

    Posted 11-05-2015 15:09
    It seems that we have exactly the same problem. The users are complaining that their tickets suddenly become invalid. Two V2110 (clustered), Software: 09.21.02.0014.


  • 7.  RE: Identifi Guest Portal User "corruption"

    Posted 11-05-2015 18:46
    Have any of you opened a ticket with GTAC on this? Sounds like something they'd need to take a look at.
    How to contact Extreme Networks Global Technical Assistance Center (GTAC)



  • 8.  RE: Identifi Guest Portal User "corruption"

    Posted 09-04-2017 11:37
    Hi,

    is this issue resolved? Have the same one in 10.31.04.0009 (single V2110).

    Account Lifetime: "0"
    Session Lifetime: "30 hrs"

    New guests cannot login 30 hrs after account creation! Config restore is needed.

    -Dusan


  • 9.  RE: Identifi Guest Portal User "corruption"

    Posted 09-04-2017 12:21
    Check the following in the GUI > Logs > Audit: UI >
    make a screenshot of the ticket that doesn't work and post it.

    Here a example...



    Then go to GUI > Logs > Login > Guest Portal
    Check if this ticket was used = search for the User ID - please also post a screenshot if you'd see a login for the guest user.

    Example:





  • 10.  RE: Identifi Guest Portal User "corruption"

    Posted 09-05-2017 04:57
    I guess it is functioning as designed ...
    https://extremeportal.force.com/ExtrArticleDetail?n=000007059

    Now we have set "0" for both, Account and Session.


  • 11.  RE: Identifi Guest Portal User "corruption"

    Posted 09-05-2017 08:15
    In had the below picture already in my first answer to you but as the problem description was a little bit different I've removed it and requested more information.

    Yes that is FAD.