ExtremeWireless (WiNG)

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Roaming issue.

  • 1.  Roaming issue.

    Posted 11-14-2017 19:11
    Hello Friends.

    Could you help mi with small issue. I have a RFS400 with 8 AP-6521.And i have some problem with that.

    Peaople from werehouse work on terminal(gun) with remote destop and sometie when they walk around werehosu wen switching beetwen AP they lost connection to remote destop for 30 sec some time it is happen some times not. ON RFS and AP is WING 5.8.6.0-11R

    I have no Idea what is going on. Could you help me?

    .


  • 2.  RE: Roaming issue.

    Posted 11-14-2017 19:24
    Hi,
    do you check the event-history for messages? show event-history via CLI.

    What typ of scanner do you use? Motorola/Symbol/Zebra, check for fusion logs.

    What typ of encryption/authentication do you use?


  • 3.  RE: Roaming issue.

    Posted 11-14-2017 19:41
    1.- can you check ROSSI on móvil device? Problema with converge? 2.- AP6521 Is a level entry device for a warehouse, then you should take a site survey . 3.- AP with antennas External ?


  • 4.  RE: Roaming issue.

    Posted 11-14-2017 20:12
    hi, have you looked at your channel's on different AP's, is smart-RF enabled or not ?



  • 5.  RE: Roaming issue.

    Posted 11-15-2017 06:18
    Hi, Kamil

    Add the following article for your reference.

    why do my wireless clients not roam properly?
    https://gtacknowledge.extremenetworks.com/articles/Q_A/why-do-my-wireless-clients-not-roam-properly

    Best regards,
    Bin


  • 6.  RE: Roaming issue.

    Posted 11-15-2017 19:55
    Hello,
    Today on my werehous was for couple hours ok, then again 30-60sec dealy on rdp conecction.
    I forgot to mention thaht when it was configured on virtualControler there was no problems

    Hello Timo,
    do you check the event-history for messages? show event-history via CLI.
    Yep but it is nothing i thing. I go again with that and send logs tomorow. Maybey you will see with that.

    What typ of scanner do you use? Motorola/Symbol/Zebra, check for fusion logs.
    We use Motorola MC9100, i checked fusion logs and everything is ok enitaime connected to MAC (ap) and coneccted to network so i think is ok.

    What typ of encryption/authentication do you use?
    wlan xxx
    ssid xxx
    vlan 1
    bridging-mode tunnel
    encryption-type ccmp
    authentication-type none
    wpa-wpa2 psk 0 password
    wpa-wpa2 exclude-wpa2-tkip

    Hello, Jesus
    1.- can you check ROSSI on móvil device? Problema with converge?
    2.- AP6521 Is a level entry device for a warehouse, then you should take a site survey .
    This was configured firstyl as VC at commpay external and it was working perfect.
    What is ROSSI?

    3.- AP with antennas External ?
    External

    Hello Ignace,
    hi, have you looked at your channel's on different AP's, is smart-RF enabled or not ?
    Yeah I use 1,6,11 channels with smart-rf

    Hello Bin,
    I need to go with check this tomorrow.

    It is weard thing like today work perfectly couple haours and then some problems.

    I am still seachring the problem.

    Thanks friends.



  • 7.  RE: Roaming issue.

    Posted 11-20-2017 21:22
    hi kamil,

    is it only rdp?
    what about a permanent ping, does it fail too?

    30 seconds sounds like spanning tree

    so
    - ensure that there is no loop over the rfs4k
    - check the log of the backbone switch

    nr
    richard


  • 8.  RE: Roaming issue.

    Posted 11-22-2017 14:31
    Hello guys.
    Thanks Richard.
    I found the reason, it was 2 switch Connect double (on lan and fibre channel) on AP side. I correct this and problem dissapper.

    Thanks for your help.