ExtremeWireless (WiNG)

  • 1.  Captive Portal Error with internal radius server

    Posted 07-31-2018 08:07
    Hello,
    After we enter our valid access data from the internal radius server at the captive portal we get the following error messages.

    "the server could not fulfill your request captive portal Please refresh to try login again"

    The error also comes when I enter no credentials.

    In logging, I have seen the following message:

    RFS6000-A#Jul 31 11:59:03 2018: %USER-3-ERR: hslogin.c: CP Login: hotspot server parse2 failed

    Is there somehow the possibility to restart the radius service ?



  • 2.  RE: Captive Portal Error with internal radius server

    Posted 07-31-2018 08:18
    To restart the radius service, you may re-map the radius server policy on the controller.

    Perhaps you would like to share the controller running configuration so that we can verify is there any configuration related issue on the radius server / aaa-policy / captive-portal / wlan issue
    Sharing the version of RFS6000 and AP model might help

    Hope this helps~!


  • 3.  RE: Captive Portal Error with internal radius server

    Posted 07-31-2018 08:26
    Thank you for the quick reply. This worked for years without change, so I would be surprised if it should not work from one day to the next 🙂.

    RFS6000 version 5.9.1.1-009R with AP7522

    Configuration:
    aaa-policy WLAN_Guests
    authentication server 1 onboard controller

    captive-portal GaesteWLAN
    connection-mode https
    inactivity-timeout 1800
    server host *.*.*.*
    server mode centralized

    radius-group WLAN_Guests
    guest
    policy vlan 5
    policy ssid WLAN_Guests
    policy day mo
    policy day tu
    policy day we
    policy day th
    policy day fr
    policy day sa
    policy day su

    radius-server-policy WLAN_Guests
    use radius-user-pool-policy WLAN_Guests
    use radius-group WLAN_Guests



  • 4.  RE: Captive Portal Error with internal radius server

    Posted 07-31-2018 08:26
    i re-map the radius policy, the issue still exists.


  • 5.  RE: Captive Portal Error with internal radius server

    Posted 07-31-2018 08:26
    Hello, Use "service radius test ..." to ensure the radius and credentials both ok. Misha


  • 6.  RE: Captive Portal Error with internal radius server

    Posted 07-31-2018 08:26
    Hi,

    the credentials are ok.


  • 7.  RE: Captive Portal Error with internal radius server

    Posted 08-01-2018 09:14
    short update: After restarting the whole controller tonight, the authentication via the captive portal works with the internal radius. It would be interesting to know how we can restart the service manually. Re-map the policy did not help.