ExtremeWireless (WiNG)

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Default username and password WM3400 4.3.1.0

  • 1.  Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:27
    Just got a Controller and did a factory reset on it. However it seems the normal username and password combinations aren't working. Anyone know the default username and password for a WM3400 running 4.3.1.0-022R would be?
    I've tried admin admin admin abc123 admin


  • 2.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:30
    try

    user name - admin

    password superuser



  • 3.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    Hi Sean,
    WiNG 4.x is a bit different than 5.x.
    Try using
    code:
    cli
    at the login prompt before entering the username and password.
    WM3400 login: cli[/code]


  • 4.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:32
    Hi Sean,

    Default login for WiNG 4.x is as follows (case sensitive):

    cli
    admin
    motorola


  • 5.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:47
    WiNG 4 releases use the default credentials:

    Using the UI:

    Username: admin
    Password: superuser

    If using the CLI:

    login: cli
    Username: admin
    Password: superuser


  • 6.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    Thanks, the CLI allowed me to enter the username and password. admin admin123 seemed to work


  • 7.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    Follow up question. It would appear that the AP4620s that came with this controller are probably running that same old firmware. They don't appear to be updating either, or they're trying and failing. The event log keeps reading "Legacy access point being updated" . I read somewhere that I can SSH into the AP and do the following:

    enable erase startup-config reload

    However I'm unable to get an IP off these things. Any tips?
    [/code]


  • 8.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    If the AP is running older legacy WiNG 4 firmware (v4.3.1), there is no CLI. CLI was introduced once AP is upgraded to WiNG 5. If APs are adopting to site controller via L2, these APs would not have an IP.

    Not sure what version you are trying to upgrade to, but the AP needs to be upgraded to v5.2.13 first, before moving forward to a more current release.


  • 9.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    Hmm, it seems to be having trouble upgrading through the Controller. Are there other options to get this firmware upgraded? All it does at the moment is attempt to update then restart.
    Thanks for the help! :)


  • 10.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    What version is the controller currently running?


  • 11.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    I just updated the controller to 5.5.5.0.


  • 12.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    Upgrade for AP 650 from WiNG 4.x to WiNG 5.4.x or later is NOT seamless and requires additional steps. AP should first be updated to any WiNG 5.2.x or 5.3.x image. Please set in the controller profile “service wireless ap650 legacy-auto-update-image to point to WiNG 5.2.x or WiNG 5.3.x AP 650/6532 image.

    You will need to download the AP v5.2.13 and perform the following steps on the controller running v5.5.5.0.

    For example:

    • Copy AP 650/6532 5.2 image on the RFS flash
    rfs4000-22A1B8#copy tftp://


  • 13.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    The file I'm looking for. Will it be for the WM3400 or the AP4600? I can find the 5.2.0.0 file for the WM but not for the AP


  • 14.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    It would be AP firmware. You may want to call our support center, if under entitlement, in order to obtain the necessary firmware to move forward.


  • 15.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    Found the file. AP4532-5.2.13.0-015R.img worked.

    Followed your instructions and it fixed the issue. All APs updated from version 4 to 5.



  • 16.  RE: Default username and password WM3400 4.3.1.0

    Posted 07-25-2018 13:31
    Awesome news Sean and glad you were able to locate the file, which is quite old, and resolved the issue.