ExtremeWireless (WiNG)

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AP shown online on VX9000, but offline on NSIGHT plataform

  • 1.  AP shown online on VX9000, but offline on NSIGHT plataform

    Posted 06-13-2018 20:11
    Hi everyone,

    I have a vx9000 where I associate APs 7532, these APs appear online, configurable and functional on vx, however, the're all OFFLINE on the Nsight Platform.

    What best practices and configurations can I use to reverse this problem?

    Regards


  • 2.  RE: AP shown online on VX9000, but offline on NSIGHT plataform

    Posted 06-13-2018 20:24
    Hi Matheus,

    Can you check on NSight Client Configuration in below Doc.
    https://documentation.extremenetworks.com/WiNG/Implementation_Guides/NSight_Deployment_Guide-Rebrand...

    Regards,
    JD


  • 3.  RE: AP shown online on VX9000, but offline on NSIGHT plataform

    Posted 06-13-2018 20:34
    Hello Matheus,
    Is the VX9000 NSight stand-alone or performing both NSight and AP adoption/WLAN and so on?

    Regards,
    Chris


  • 4.  RE: AP shown online on VX9000, but offline on NSIGHT plataform

    Posted 06-13-2018 20:34
    Hi Chris, In this case I use the platform in the second scenario, VX9000 authenticates the access points and passes the information to Nsight, which is shipped inside the VX controller. Regards, Matheus


  • 5.  RE: AP shown online on VX9000, but offline on NSIGHT plataform

    Posted 06-13-2018 20:34
    Hello Matheus,
    I have been out on PTO for the last several weeks and just returned back to the office. We will need to review your VX startup-configuration to better assist you. If the VX is under entitlement (contract for support), please call 800-872-8440 and have a support case generated and we will assist with the configuration.