ExtremeWireless (WiNG)

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rfs4000 with ap7632 and ap8432

Christopher Frazee

Christopher Frazee01-10-2020 01:16

  • 1.  rfs4000 with ap7632 and ap8432

    Posted 01-09-2020 22:03

    Hi all,


    I have problem with the rfs4000 I already upgraded the code to 5.9.1.0 and I have 2 APs (ap7632 and ap8432) so I connected these 2 APs direct to the rfs4000 and I can see them online through the dashboard and created SSID with broadcast option but I can’t see any things, tried to setup the static IPs but still the same problem. Anyone has a good guide that can I start with to create the SSIDs with Vlans or any information.  


    Thank you and appreciated 



  • 2.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-09-2020 22:05

    Ahmed,

     

    Have you mapped the SSID that you created to a radio in the AP’s profiles?



  • 3.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-09-2020 22:09

    Hi Chris, Yes I did everything through cli and gui. Do you have a good guide? 



  • 4.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-09-2020 22:11

    Ahmed,

    Try this:

     

    Something else that could explain this is not setting the country code in the RF Domain.  Without that, the radios will not turn on.



  • 5.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-10-2020 01:16
      |   view attached

    I have attached our Wing 5 Quick Start Guide. 

    Attachment(s)



  • 6.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-10-2020 16:48

    Hello Ahmed,

     

    Here’s a link to an article with a checklist of possible reasons your SSID is not being broadcast: 

    https://gtacknowledge.extremenetworks.com/articles/Q_A/Why-aren-t-the-APs-broadcasting-the-WLAN-SSID

     

    I hope this helps. 

     

    Christoph



  • 7.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-10-2020 21:10

    Hello all,

    Thank U for helping me , please see this snapshot.

     

    I checked but 2 APs can I see on my Controller, see the below:

     

    Regards,

     

    Ahmed



  • 8.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-10-2020 21:12

    Hi Chris,

    I did by mapped the SSID  to a radio in the AP’s profiles, but still the same issue.



  • 9.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 16:57

    Ahmed,

    In the GUI of the controller, show what you are seeing here:

    Statistics tab

    Expand tree structure on the left and highlight the controller

    In the middle column, expand Adoption and select Adopted Devices.

     

    Specifically interested in the Status and Errors column



  • 10.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 17:09

    Hi Chris,

    please see this snapshot, its version mismatch. 

     

     



  • 11.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 17:11

    So that’s the problem.

    The mismatch is referring to the firmware that the APs are running.

    You FIRST need to either upgrade to downgrade the APs so that they are running the same exact firmware as the controller.  Once that happens, the controller will allow the configuration to be pushed out to the APs.



  • 12.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 17:14

    Hi Chris,

    But why I can see them in the dashboard as online.Do you have this Firmware for these APs can I download it.



  • 13.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 17:21

    Hi Chris,

    Please see this for ap7632, its already upgraded but the ap8432 isn’t ? so at least the first one would be ok with the controller which is 5.9.4.1-004R?

     

     



  • 14.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 17:21

    The APs are simply showing as connected to the controller.  

    The APs are also functioning using the current running-config that they have on them (might be a default config, I don’t know)

    But until the firmware versions match, the controller intentionally will NOT push out an updated configuration file.

    You can check to see if the controller has firmware for the AP.

    In the GUI, go to the Operations tab at the top.

    On the left, expand and highlight the controller

    Look on a second toolbar for a tab called “Adopted Device Upgrade” and select it.

    Then just below that, look for a button labeled “Device Image File” and select it

     

    Over to the right, you will see a list of the various WING devices.  Find your 2 AP models in that last.

    If the Version column says “none”, then the controller doesn’t have the firmware.  If it does, it will list the version (which SHOULD be the same version as the controller).

     

     



  • 15.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 17:23

    The 7632 is NOT matching.  It’s 5.9.1.0….and the controller is 5.9.4.1



  • 16.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 17:29

    Hi Chris ,

    Could you please send me the firmware for these 2 APs to match with the controller.



  • 17.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 17:42

    Ahmed, I cannot.

    Access to firmware and other software requires current entitlement with Extreme.  If you do have a current support contract, you can login yourself and download it.



  • 18.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 17:55

    Hi Chris,


    To be honest with you, I tried several times but I can’t as the expired support so I tried with my account as you are mentioned but I can’t, it be asked me about the contract support which is expired.



  • 19.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 17:59

    Hi Chris,

    Is there any way can I through to get the upgrading the firmware?



  • 20.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 18:05

    Does your controller show that it has firmware for those two APs?



  • 21.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 18:07

    Hi Chris,

    I tried by enforce them to upgrade by controller but it can notadmin



  • 22.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 18:07

    From where can I check?



  • 23.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 18:15

    You can check to see if the controller has firmware for the AP.

    In the GUI, go to the Operations tab at the top.

    On the left, expand and highlight the controller

    Look on a second toolbar for a tab called “Adopted Device Upgrade” and select it.

    Then just below that, look for a button labeled “Device Image File” and select it

     

    Over to the right, you will see a list of the various WING devices.  Find your 2 AP models in that last.

    If the Version column says “none”, then the controller doesn’t have the firmware.  If it does, it will list the version (which SHOULD be the same version as the controller).



  • 24.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 18:40

    Hi Chris,

    See the attached below. Its NONE! so how can help me about this.

     



  • 25.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 18:42

    Without a support contract, there’s nothing I can do to help with getting firmware for the APs.



  • 26.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 18:46

    Is there any way to downgrade? 



  • 27.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 18:49

    A downgrade of the controller would also require firmware for the controller.

    You can contact GTAC….I think that you might still be entitled to the level of firmware on the controller (and APs) that was loaded when you originally purchased them.  Possibly also the firmware revisions that were released during the time period that you were under maintenance.  GTAC will be able to clarify this though since I’m not 100% certain.



  • 28.  RE: rfs4000 with ap7632 and ap8432

    Posted 01-13-2020 18:52

    I’ll try, Thank U so much Chris!

     



  • 29.  RE: rfs4000 with ap7632 and ap8432

    Posted 03-18-2020 15:02

    Hi all,

    I tried to upgrade the ap7632 connected with rfs4000 but I can’t I did the upgraded for rfs4000 by USB stick but with this AP I can’t so is there anyway can I take to upgrade ap7632 by cli or gui I tried both but I can’t.

    thank you, 

    Ahmed