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WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

  • 1.  WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

    Posted 10-19-2018 15:39
    WING MESHPOINT

    After rebooting the ROOT AP the NON-ROOT can't connect, and I have wait a lot of hours ...

    In the ROOT AP after the rebbot I see:

    ROOT#sh wireless meshpoint statistics detail
    ==========================================================================================
    meshpoint MESH01, meshid MESH01
    Note: TX = MP->MP, RX = MP->MP
    ------------------------------------------------------------------------------------------
    Data bytes : ( TX + RX = Total ), 0 + 0 = 0 bytes
    throughput : ( TX + RX = Total ), 0 kbps + 0 kbps = 0 kbps
    packets : ( TX + RX = Total ), 0 + 14.581 K = 14.581 K pkts
    pkts/sec : ( TX + RX = Total ), 0 + 0 = 0 pps
    MU-MIMO Data bytes : ( TX Total ), unknown bytes
    throughput : ( TX Total ), unknownbps
    packets : ( TX Total ), unknown pkts
    pkts/sec : ( TX Total ), None pps
    SU-MIMO Data bytes : ( TX Total ), unknown bytes
    throughput : ( TX Total ), unknownbps
    packets : ( TX Total ), unknown pkts
    pkts/sec : ( TX Total ), None pps
    BCMC Packets : ( TX + RX = Total ), 0 + 0 = 0 pkts
    Management Packets : ( TX + RX = Total ), 0 + 14.581 K = 14.581 K pkts
    Packets Discarded : 0 - Tx Dropped, 0 - Rx Errors
    Indicators : T = 0 @ Max user rate of 150 Mbps, RF-Quality Index = 24
    Distribution : 1 Neighbors, 1 radios
    ------------------------------------------------------------------------------------------

    After rebooting the NON-ROOT AP , it Connects

    ROOT#sh wireless meshpoint statistics detail
    ==========================================================================================
    meshpoint MESH01, meshid MESH01
    Note: TX = MP->MP, RX = MP->MP
    ------------------------------------------------------------------------------------------
    Data bytes : ( TX + RX = Total ), 162.217 KB + 123.833 KB = 286.050 KB bytes
    throughput : ( TX + RX = Total ), 1 kbps + 1 kbps = 2 kbps
    packets : ( TX + RX = Total ), 1.079 K + 24.033 K = 25.112 K pkts
    pkts/sec : ( TX + RX = Total ), 1 + 1 = 2 pps
    MU-MIMO Data bytes : ( TX Total ), unknown bytes
    throughput : ( TX Total ), unknownbps
    packets : ( TX Total ), unknown pkts
    pkts/sec : ( TX Total ), None pps
    SU-MIMO Data bytes : ( TX Total ), unknown bytes
    throughput : ( TX Total ), unknownbps
    packets : ( TX Total ), unknown pkts
    pkts/sec : ( TX Total ), None pps
    BCMC Packets : ( TX + RX = Total ), 0 + 0 = 0 pkts
    Management Packets : ( TX + RX = Total ), 8 + 23.016 K = 23.024 K pkts
    Packets Discarded : 0 - Tx Dropped, 0 - Rx Errors
    Indicators : T = 0 @ Max user rate of 150 Mbps, RF-Quality Index = 24
    Distribution : 1 Neighbors, 1 radios
    ------------------------------------------------------------------------------------------

    Is there any setting to enable ?


  • 2.  RE: WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

    Posted 10-19-2018 15:45
    Hello Valter,
    What model of access points are deployed and what version of firmware are the access points running?


  • 3.  RE: WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

    Posted 10-19-2018 15:47
    Model AP7662 version 5.9.2.4-004R, but was happening in previous version 5.9.2.3 and 5.9.2.2



  • 4.  RE: WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

    Posted 10-19-2018 15:49
    It only happens when, the MeshPoint is established, and you only reboot the Root AP.


  • 5.  RE: WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

    Posted 10-19-2018 16:13
    How are the MCX radio channels setup? Have you statically assigned a channel for this connection or did you set the radios to ACS? If yes, then the list of channels that the radio will attempt to use is defined in the AP's RF-Domain under the "Smart Scan" setup.

    Wondering if there's an issue here with the channels being used.


  • 6.  RE: WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

    Posted 10-19-2018 16:21
    5GHz-WLAN Channel 100 - no smart scan


  • 7.  RE: WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

    Posted 10-19-2018 16:43
    Hello Valter,
    I am seeing the same thing in the lab on any v5.9.2 release. I am currently working with engineering on this issue and data collection has been provided. I see that you created support case 01761006, which our GTAC EMEA Support Team would usually own. I am in GTAC US and my hours are 8am - 4:30pm (PST). I can yank the case and work with you on this or we can have GTAC EMEA run with it when they arrive back into the office. Right now, we don't have resolution on this issue and the only way to recover is to power cycle the non-root AP or if you can gain access via console, you can perform a shut/no shut on radio 2.


  • 8.  RE: WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

    Posted 10-19-2018 18:45
    Hello Christopher, please "yank" the case. This is critical manufator 24/7 production line.
    This is a remote AP, the local possibility is power cycle.
    I have another Wing case open … probably you are the right person.


  • 9.  RE: WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

    Posted 10-19-2018 18:47
    Hello Valter,
    I will yank/manage support case 01761006. I will download the data that is attached and reach out to engineering. I will provide status via the support case and no longer use this forum moving forward. Thanks.