ExtremeWireless (WiNG)

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Android Tablets are losing WLAN connectivity after several minutes

  • 1.  Android Tablets are losing WLAN connectivity after several minutes

    Posted 03-28-2019 22:29
    WLAN running now stable for laptops ! Except Android Tablets have problems anymore!

    If the android tablet is newly connected all working well - also if i ping the system continiously - no problems. If i stop the ping, then after some time the client have no internet connection - wlan seem to be assiciated. If i disassociate (both sides) and re-connect this device new all working well for several time (minutes). If i restart the AP also all working well for some time. So allways if a android tablet client is online for more than a few minutes the problem begins (looses IP / Internet Connectivity).

    only 2,4Ghz is online, no channel bundeling (20Mhz Channels), no special options set.

    How can i solve that problem ?

    AP Models
    AP-7662-680B30-WR
    wing v 5.9


  • 2.  RE: Android Tablets are losing WLAN connectivity after several minutes

    Posted 03-28-2019 22:41
    It's not clear what release you are running. Try latest 5.9.3.2 or 5.9.4 that just got posted.


  • 3.  RE: Android Tablets are losing WLAN connectivity after several minutes

    Posted 03-28-2019 23:03
    Release Version Running 5.9.1.2

    I will try the latest 5.9.4 version and return with results


  • 4.  RE: Android Tablets are losing WLAN connectivity after several minutes

    Posted 03-29-2019 15:14
    It was updated to version 5.9.4 , the problem persist ..

    your help please


  • 5.  RE: Android Tablets are losing WLAN connectivity after several minutes

    Posted 03-29-2019 16:43
    You will need to open a case with support. We will need the tech support dump from AP, traces and wireless logs collected to see what's going on.