ExtremeWireless (WiNG)

  • 1.  Connection times out when controller tries to update AP firmware?

    Posted 08-27-2017 17:51
    AP 7522 (Internal) Firmware: 5.8.5.0
    VX9000e Firmware: 5.8.6.5

    When controller is set to AutoUpdate AP firmware it keeps timing out trying to update AP firmware?

    Get this message: "ap7522-xxxxx . %FWU-3-FWUCOULDNOTGETFILE: Firmware update unsuccessful, couldn't get file, Error reciving file from server af XXXXXXX bytes: Connection timed out

    Does anyone have a solution?

    Thanks



  • 2.  RE: Connection times out when controller tries to update AP firmware?

    Posted 08-28-2017 02:52
    Do you check the connection? Maybe it's a connection problem. Is it a WAN connection, I get some problem with bad MTU sizes. In this case you need to change the MinT MTU size (if the update is performs via MINT?).

    Do you use the express or non express? VX9000e is express, AP7522 is non express, this won't work. Or it's the AP7522e?


  • 3.  RE: Connection times out when controller tries to update AP firmware?

    Posted 08-28-2017 09:15
    Hi, Thanks

    The APs are 7522E
    The manager is VX9000E.

    I have tried to set MTU to 1386? Stil the same problem:

    ap7522-xxxxx . %FWU-3-FWUCOULDNOTGETFILE: Firmware update unsuccessful, couldn't get file, Error reciving file from server af XXXXXXX bytes: Connection timed out

    The AP also wont adopt site configuration.

    Thanks,



  • 4.  RE: Connection times out when controller tries to update AP firmware?

    Posted 08-28-2017 09:15
    It sure sounds like an MTU problem. Try lowering MTU to 1200 or lower to see if that makes a difference.
    Also make sure there is no firewall blocking UDP port 24576.


  • 5.  RE: Connection times out when controller tries to update AP firmware?

    Posted 08-28-2017 20:19
    I would collect tech-supports from the VX9E and AP that is not upgrading and open a support case for us to review. Use the following article to export tech-support files from WinG 5 devices:

    https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Collect-a-Tech-Support-file-from-Wi...



  • 6.  RE: Connection times out when controller tries to update AP firmware?

    Posted 08-29-2017 04:12
    Hello Martin,
    I can advice to make standalone upgrade with FTP that includes an application error correction mechanism.
    Regards,

    Aviv


  • 7.  RE: Connection times out when controller tries to update AP firmware?

    Posted 02-24-2020 09:28

    Hi, How to change controller MTU size by GUI ?

    Thanks for advance.