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AP 7522 NOT Boradcasting SSID but AP6532 is.

Julio Oliveira

Julio Oliveira11-14-2018 13:52

Ondrej Lepa

Ondrej Lepa11-14-2018 14:13

Julio Oliveira

Julio Oliveira11-14-2018 14:13

Julio Oliveira

Julio Oliveira11-14-2018 14:16

  • 1.  AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:26
    Hi all,

    I have one AP 7522 and one AP 6532 both using the same version (5.8.4) and I have a RFS6000 with the same version as well.

    Both APs are in the same network and both are being adopted by Auto Provisioning Policy on the controller.

    I can manage both aps and I can see both on the mint protocol as well.

    I am not using the default profile I have created for both models and AP6532 is broadcasting the SSID normally but AP7532 is not.

    As I said, same network, same RF Domain, the only difference is the model of access point.

    Any idea?

    Thanks



  • 2.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:29
    Julio...what is the output on the 7522 for:
    #show wireless radio


  • 3.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:41
    RADIO RADIO-MAC RF-MODE STATE CHANNEL POWER #CLIENT
    ---------------------------------------------------------------------------------------------
    ap6532-815630:R1 84-24-8D-48-01-80 2.4GHz-wlan On 1 ( smt) 15 (smt) 0
    ap6532-815630:R2 84-24-8D-48-00-A0 5GHz-wlan On 36w ( smt) 16 (smt) 1

    ap7522-A882DC:R1 B8-50-01-F3-61-20 2.4GHz-wlan Off N/A ( smt) 30 (smt) 0
    ap7522-A882DC:R2 B8-50-01-F4-39-30 5GHz-wlan Off N/A ( smt) 30 (smt) 0



  • 4.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:44
    Julio...as you can see in the output, the radios are both "off".
    Usually the cause for this is that the country-code is not set. Double check the RF-Domain that the 7522 is placed and make sure that the RF-Domain has the county-code defined.

    Or....on the AP, run this:
    #show running-config rf-domain


  • 5.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:45
    What does 'show wireless radio detail ap7522-A882DC' show?


  • 6.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:46
    Hi Julio,

    make sure you have same SKU and supported country code assigned to both.
    You can check radio status with
    show wireless radio details | on


  • 7.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:46
    The AP 6532 is WR domain with 5.8.4 and I can broadcast the SSID. So I believe this information is just for AP75XX and not for every model as per the document says.


  • 8.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:48
    Ha! Yep....this does happen periodically. AP has a U.S. based SKU....but the country code is set for something non-U.S or vice-versa.


  • 9.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:49
    Chris,

    Both APs are using the same RF Domain.

    ap6532-815630# show running-config rf-domain UK |in country-code
    country-code gb

    ap7522-A882DC*# show running-config rf-domain UK |in country-code
    country-code gb



  • 10.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:52
    Okay...in that case then Julio, look at the sticker on the back of the AP and find the P/N. What does that part number end with? (As far as I know, the P/N can't be read from the CLI anywhere)


  • 11.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:52
    AP-7522-67040-WR


  • 12.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:52
    Okay...well that checks out then.
    If we're ruling out a hardware issue, then there's something in the 7522 config that is causing the radios to be shut down.
    We'd need to see the config at this point to see if there's anything in there causing it.


  • 13.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 13:52
    note...the AP SKU can in fact be found using the CLI by issuing the command:
    # show version


  • 14.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 14:03
    Looks like the AP7522 is crashing the * indicates this: ap7522-A882DC*




  • 15.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 14:13
    As I said, they have exactly same configuration, same network, same everything, the ap is being adopted automatically by auto provisioning policy.

    I just tried to configure as a new AP using a diferente RF Domain and I got the same error.

    Radio: B8-50-01-A8-82-DC:R1, alias ap7522-A882DC:R1
    STATE : Off [model-incompatible country-code]
    PHY INFO : Bssid: B8-50-01-F3-61-20 RF-Mode: 2.4GHz-wlan
    ACCESS POINT : Name: ap7522-A882DC Location: Dublin Placement: Indoor
    CHANNEL : Current: N/A Configured: smt Width: 20MHz
    TRANSMIT POWER : 0 dBm
    ANTENNA USAGE : 2x2
    MAXIMUM DATA RATES : Phy: N/A User: N/A
    PHY SETTINGS : Short Preamble: N Dual Channel: N Spectrum Mgmt: N
    RATE SELECTION : Standard
    ANTENNA DOWNTILT : Not-Supported
    RADIO SHARE MODE : Off
    TRANSMIT BEAMFORMING : Enabled
    MU-MIMO : Not-Supported
    SCAN_AHEAD CHANNEL : -
    ERP COEXISTENCE : ERP Protection: N Non-ERP detected: N Non-ERP associated: N
    HT COEXISTENCE : HT Protection: no-protection, Non-HT detected: N
    Current Channel Width: 20Mhz, reason: per configuration
    Num of Mcast Streams : 0 (max:25)
    Multicast streams :
    # MP Mcast Streams : 0
    WLAN MAP :
    BSS-1 : UK WLAN 2* (*=primary)
    Shutdown WLANs :
    MESHPOINT map :
    BSS MAP :
    BSS-1 : basic-rates = 1 2 5.5 11
    : supported-rates= 1 2 5.5 6 9 11 12 18 24 36 48 54 mcs-1s mcs-2s
    Last error : ie [Ireland] not supported on hardware model AP-7522-67040-WR

    and It was configured as UK before with the same error.


  • 16.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 14:13
    Upgrade to 5.9.x!

    Regards,
    Ondrej


  • 17.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 14:13
    RFS6000 is 5.8.4 as the AP6532.


  • 18.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 14:15
    Do you own a 2nd 7522 to see if you get the same result ?


  • 19.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 14:16
    Can you provide the output of CLI command ' show adoption status |i ap7522-A882DC '



  • 20.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 14:16
    rfs6000-6EFBCE#rfs6000-6EFBCE#show adoption status |i ap7522-A882DC
    ap7522-A882DC 5.8.4.0-034R configured No rfs6000-6EFBCE 0 days 00:07:10 0 days 00:08:00

    ap7522-A882DC*#show adoption status
    Adopted by:
    Type : RFS6000
    System Name : rfs6000-6EFBCE
    MAC address : B4-C7-99-6E-FB-CE
    MiNT address : 19.6E.FB.CE



  • 21.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 14:16
    I will have to agree with Ondrej, upgrade from 5.8.4.0-034R to 5.9.x.


  • 22.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 14:16
    RFS6000 is 5.8.4 as the AP6532.



  • 23.  RE: AP 7522 NOT Boradcasting SSID but AP6532 is.

    Posted 11-14-2018 14:42
    Something wrong with the AP, I tried to configure as a standalone and I couldn't set up the RF Domain manually, I got incompatible error.

    Thanks for all you attention.