Network Architecture & Design

  • 1.  All Lights are On - B5G124-48

    Posted 04-01-2015 12:21
    B5G124-48 have a router, however all the lights are on, what to do?


  • 2.  RE: All Lights are On - B5G124-48

    Posted 04-01-2015 12:49
    I would first try powering down the unit and give it some time and then power it back on.
    In most cases this is a RMA but we could also review the current.log and show support)
    Instructions below.
    This gives you a chance to grab your configuration

    SecureStack Files to Collect- Commands
    Cases and Escalations
    The following information is needed when working on Secure Stacks

    If there was a crash/reset
    1. SnapDmp files
    a. dir Dmp (This shows all of the files that are hidden with a doing a dir)
    b. and then type:

    copy Dmp tftp://x.y.z.w/name.z will bundle all of the files from all of the units into one file.
    Example from lab:

    (su)->copy Dmp tftp://10.26.196.5/C3Stack.z
    copy Dmp tftp://192.168.65.234/C3Stack.z


    2. Show Support
    a. start logging the console session
    b. type Show Support

    3. Current.log
    a. copy logs/current.log tftp://172.20.31.137/current.log
    copy logs/current.log tftp://10.21.29.38



    Another option:
    reboot and when the option comes up with a 1 or 2 selection
    Pick 2, Administrator
    Then there would be an option of 9-8 or 8-7 depending on the product Which should give you the option to clear config to factory default and then reboot.
    Note:
    This does not clear the configurations saved on the unit so you you could either reload the config or TFTP off to a TFTP server
    Jason



  • 3.  RE: All Lights are On - B5G124-48

    Posted 04-01-2015 12:53
    Correction on the last line /current.log was missing

    3. Current.log
    a. copy logs/current.log tftp://172.20.31.137/current.log
    copy logs/current.log tftp://10.21.29.38 /current.log


  • 4.  RE: All Lights are On - B5G124-48

    Posted 04-01-2015 12:53
    Already used this option, but still remains a problem.

    Another option:
    reboot and when the option comes up with a 1 or 2 selection
    Pick 2, Administrator
    Then there would be an option of 9-8 or 8-7 depending on the product Which should give you the option to clear config to factory default and then reboot.


  • 5.  RE: All Lights are On - B5G124-48

    Posted 04-01-2015 12:53
    continues the same way, I am in the menu options screen. and does not leave this screen.


  • 6.  RE: All Lights are On - B5G124-48

    Posted 04-01-2015 13:03
    Already used this option, but still remains a problem.

    Another option:
    reboot and when the option comes up with a 1 or 2 selection
    Pick 2, Administrator
    Then there would be an option of 9-8 or 8-7 depending on the product Which should give you the option to clear config to factory default and then reboot.


  • 7.  RE: All Lights are On - B5G124-48

    Posted 04-01-2015 16:19
    continues the same way, I am in the menu options screen. and does not leave this screen.