Network Architecture & Design

  • 1.  contract support

    Posted 08-06-2015 12:53
    Hello! I have a doubt about the contract support, Does the support option
    Next Business Day (NBD) AHR includes support in software and TAC?



  • 2.  RE: contract support

    Posted 08-06-2015 12:56
    Hi Elba,

    Yes, an NBD AHR contract does include software and TAC support.

    -Brandon


  • 3.  RE: contract support

    Posted 08-06-2015 13:06
    ¡Hello, Brandon! Thanks a lot for your answer, does the Next Business Day (NBD) AHR have any limitations on the replacement of parts?, such as parts, frecuency or any other. Regards Elba


  • 4.  RE: contract support

    Posted 08-06-2015 13:06
    There should not be any limitations on frequency of use for the NBD AHR contract. However, you will need to work with GTAC to verify that there is a hardware failure that warrants a replacement.

    -Brandon