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Suddenly I am not able to login into netsight via the web. I can still access it via ssh.

  • 1.  Suddenly I am not able to login into netsight via the web. I can still access it via ssh.

    Posted 07-19-2017 17:21
    I cannot login via the web browser. I get invalid user name and password. However, I still am able to get in via the ssh. Any way to reset password for the web portal in ssh?



  • 2.  RE: Suddenly I am not able to login into netsight via the web. I can still access it via ssh.

    Posted 07-19-2017 17:33
    Hello,

    Do you know how you set up the user authentication configurations in NetSight?

    If you have it set up for LDAP, make sure your user account is not locked, or there is no problem with the LDAP services on AD.

    You can also try to login with the root credentials. If you had configured the NetSight to fail back to OS credentials you might be able to get in that way.

    If not you'll need to go into the mysql DB and enable fall back to OS.

    Here's an article that will help with that:

    https://gtacknowledge.extremenetworks.com/articles/Solution/Unable-to-login-to-Netsight-Console-usin...

    Thanks
    -Ryan



  • 3.  RE: Suddenly I am not able to login into netsight via the web. I can still access it via ssh.

    Posted 07-19-2017 17:35
    it was set up for me and was just using root


  • 4.  RE: Suddenly I am not able to login into netsight via the web. I can still access it via ssh.

    Posted 07-19-2017 17:44
    Use that above article to get into the mysql database and get the output of the "select * from nsproperties;" command.

    Also, anything in the /usr/local/Extreme_Networks/NetSight/appdata/logs/server.log that doesn't look normal?

    Thanks
    -Ryan


  • 5.  RE: Suddenly I am not able to login into netsight via the web. I can still access it via ssh.

    Posted 07-19-2017 20:29
    Thank you! it was set to Radius. Not sure how we don't have radius servers.

    Thanks again!