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C2/B2/A2-Series with Errors Detected on SoC Unit

  • 1.  C2/B2/A2-Series with Errors Detected on SoC Unit

    Posted 12-02-2013 18:10
    Article ID: 13509

    Products
    C2-Series, B2-Series, A2-Series

    Symptoms
    Lost user connectivity.
    Not passing traffic.

    Some combination of "Cell pointer CRC errors", "Cell pointer block CRC errors", "SCHAN errors", and/or "Memory parity errors" detected on SoC unit 0 or 1;
    seen in CLI console, Syslog, logging buffer ('show logging buffer'), 'show support', and/or current.log (5487).

    For example:<162> FEB 22 15:19:47 10.16.21.10-1 UNKN[98011032]: broad_system.c(3091) 629 %%
    1 Cell pointer CRC errors detected on SoC unit 0
    <162> FEB 22 15:19:49 10.16.21.10-1 UNKN[98011032]: broad_system.c(3091) 630 %%
    1 Cell pointer block CRC errors detected on SoC unit 0
    <162> FEB 22 15:19:51 10.16.21.10-1 UNKN[98011032]: broad_system.c(3039) 631 %%
    3 SCHAN errors detected on SoC unit 0
    <162> FEB 22 15:19:51 10.16.21.10-1 UNKN[98011032]: broad_system.c(3079) 632 %%
    1 Memory parity errors detected on SoC unit 0[/code]Solution
    Please contact the GTAC for assistance.

    See also: 12732.