Mareen, Today these fields are drop down menus and not automatically filled in fields. Therefore the customer/partner has to know the manufacturing Number to be able to create an RMA Way Bill.
In the future we are looking to a more streamlined “ROW” tool from UPS which would have all this information available to the customer/partner rather than relying on the customer to know this information.
Our Logistics team is working to streamline this process and make it user friendly.
If you have issues with this until it is fixed please feel free to write an e-mail to
RMAEscalations@extremenetworks.com and we will be happy to help.