General Discussion

Hi,

I am trying to create a RMA Waybill for an X450-G2-48t-GE4-Base but I can´t find it unter the Shipping Pats drop down Menue. Does someone know what Shipping Part to pick?

Kind Regards,
Mareen

Hi Mareen,

it should be shipping part "908194-10".

Regards
Engin

Hi Engin,

thank you very much, is there a list for that?

Mareen,

I like to ask for you...always welcome.

this would be nice thank you once again

if I understand well, the number is on the label on the package you received.

Hi Pala,

I am working for a extreme Partner, we are a reseller and when I open a RMA it is to

in 99% for a Customer. The Package is not in my Office. It´s good to know where I can find this number thanks 🙂 But an Overview of this numbers would be perfect :)

I agree it woukd be helpful to have the list published

Mareen, Today these fields are drop down menus and not automatically filled in fields. Therefore the customer/partner has to know the manufacturing Number to be able to create an RMA Way Bill.
In the future we are looking to a more streamlined “ROW” tool from UPS which would have all this information available to the customer/partner rather than relying on the customer to know this information.
Our Logistics team is working to streamline this process and make it user friendly.
If you have issues with this until it is fixed please feel free to write an e-mail to RMAEscalations@extremenetworks.com and we will be happy to help.

Always same issues managing RMA replacements - generate waybill needs to know shipping part number (which is nowhere readable - except on rma package) - i do not see the package label (because of internal workflow).

This above discussed list (order number - shipping number) need to be public.

But during the last year nothing is happened ;-(((

Are anybody out there (from extreme) that will help ?

Hi Matthias,

do you have a Case/RMA number for me?

Regards
Engin

RMA # 01337267

Here the RMA - but this is a general problem - i am looking for a list to be prepared for one of the next RMAs.

Regards,
Matthias

Hi Matthias,

given RMA# 01337267 is for a german customer.
Please check the RMA number again.
The part number is always on the box.

Regards
Engin

Still all this is not helpful. When you don't have the box, because it is at a different site, or with a customer. Maybe it is something they can add to the Case, so it can be referenced from the web. Having it ONLY on the box is not the best way to do this!!!!! Very Frustrating!!!!!!!