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Buying used switch on ebay, howto get updates?

StewartMorrisonv

StewartMorrisonv06-20-2020 15:48

gazav

gazav09-14-2020 22:59

  • 1.  Buying used switch on ebay, howto get updates?

    Posted 08-17-2017 06:14
    I'm looking to buy an used Summit x440-24t switch on ebay. Is it possible to get updates to this switch without a support contract?


  • 2.  RE: Buying used switch on ebay, howto get updates?

    Posted 08-17-2017 06:22
    Hi Fred,

    We do not support any products purchased through ebay!
    We only provide warranty service to the original purchaser.
    And without maintenance contract we do not provide any firmware to customers

    Regards
    Engin



  • 3.  RE: Buying used switch on ebay, howto get updates?

    Posted 08-17-2017 09:34
    You can download the firmware for X440 (generaton 1) only with valid service contract.


  • 4.  RE: Buying used switch on ebay, howto get updates?

    Posted 08-17-2017 09:48
    Thanks for info and straighten things out. So its more or less no meaning in buying used extreme network gear if you aren't willing to pay for service contract or accept not updated equipment then.

    Rgds


  • 5.  RE: Buying used switch on ebay, howto get updates?

    Posted 08-17-2017 10:09
    I would not be so general with such statement. The X440G1 is not the latest product. The G2 products do have different warranty conditions. Another reason for use of old equipment will be if you already have X440 and you want to extend the stack...


  • 6.  RE: Buying used switch on ebay, howto get updates?

    Posted 08-17-2017 11:34
    Good point there Pala. Maybe look into something newer and more updated then if buying used equipment.



  • 7.  RE: Buying used switch on ebay, howto get updates?

    Posted 08-17-2017 14:09
    Pala I am mistaken in thinking at one time Extreme offered an inspection/re-certification of used gear if you wanted to put used gear into a current service contract??


  • 8.  RE: Buying used switch on ebay, howto get updates?

    Posted 08-17-2017 15:44
    As far as I know this still can be done. The original post from Fred mentioned "without service contract". It Fred is ok to buy the service contract then the situation is completely different. As long as the product is not end-of-support... In case of need the support contract, please contact local sales team.


  • 9.  RE: Buying used switch on ebay, howto get updates?

    Posted 03-16-2020 23:21

    Hi, welcome to the Extremists community:)

     

    Officially only the first owner is allowed to consume the Limited Lifetime Warranty.

     

    I suggest you register at our Extreme Portal = https://extremeportal.force.com/ExtrLogin

    Then you can try firmware download = you will need S/N of your device.

     

    For anything better than Limited Lifetime Warranty you need to contact our partners to get the offer.

     

    Good luck.

    Z.



  • 10.  RE: Buying used switch on ebay, howto get updates?

    Posted 06-20-2020 15:48

    Thanks for sharing



  • 11.  RE: Buying used switch on ebay, howto get updates?

    Posted 09-14-2020 22:59

    ty!!!



  • 12.  RE: Buying used switch on ebay, howto get updates?

    Posted 08-17-2017 15:44
    You are correct, there is still a process for getting service contracts on gray-market product. Going through the local sales team is the process for this.

    Also, note that the warranty is non-transferable, so there would not be any hardware coverage on gray-market products as well, even on products with limited-lifetime warranties.


  • 13.  RE: Buying used switch on ebay, howto get updates?

    Posted 03-16-2020 22:19

    Sorry to dredge up an old post. We are a small non-profit and have be given 2 X460G2-48T switches. They are in good working order just wanted to see if getting a support contract was still an option and how I might go about getting it setup?



  • 14.  RE: Buying used switch on ebay, howto get updates?

    Posted 03-16-2020 23:23

    I realize that warranties are only to the original seller. I was wondering about service contracts for software updates.



  • 15.  RE: Buying used switch on ebay, howto get updates?

    Posted 03-17-2020 08:45

    I am sure any of our authorized partners will give you offer for service contract.