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How to buy (premier) support contracts? Do I buy them per device or generally?

  • 1.  How to buy (premier) support contracts? Do I buy them per device or generally?

    Posted 07-07-2018 14:13
    Hello guys,

    I have seen, that there are a premier support contracts from extreme.
    My question is, how I have to buy them.

    Buy it from a Extreme partner, or directly from Extreme &Do I have to purchase a support option per devices or is this a individual contract?

    Thanks.

    Notice:I want a support on which I have a the ability to contact the support by phone when there are troubles.& perhaps configuration assistance.At the moment I don't have Extreme products but I look for a WLAN(&Switch) solution.



  • 2.  RE: How to buy (premier) support contracts? Do I buy them per device or generally?

    Posted 07-30-2018 15:56
    I see this hasn't been responded to yet, which I apologize for.

    There are several qualifications to become a premier support customer. However, support and services purchased through authorized resellers and partners will cover you for the technical support needs you've noted. If you still need to find a partner to purchase from, this page will help: https://www.extremenetworks.com/partners/find-a-partner/

    There are a few options for contract coverage that they'll be able to discuss with you as well.

    -Drew