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Case Management - request to reopen not working

  • 1.  Case Management - request to reopen not working

    Posted 01-23-2018 15:10
    I've tried to use the "request to reopen" button on a ticket in the case mgmt but it doesn't work.

    I'd see for a split second a comment window but then it's gone and the screen has this grey overlay.

    I've tried it with Chrome and IE.



    -Ron


  • 2.  RE: Case Management - request to reopen not working

    Posted 01-23-2018 15:29
    I had the same problem yesterday while requesting to close a case


  • 3.  RE: Case Management - request to reopen not working

    Posted 01-25-2018 12:00
    I'm going to get this tested today to see if something is wrong.


  • 4.  RE: Case Management - request to reopen not working

    Posted 01-25-2018 14:55
    We have found an issue and our IT Team is actively working to fix this.


  • 5.  RE: Case Management - request to reopen not working

    Posted 02-02-2018 12:10
    Sorry for the delay, it should be working now.


  • 6.  RE: Case Management - request to reopen not working

    Posted 06-03-2021 08:33

    I wanted to address thse people who are sitting here.



  • 7.  RE: Case Management - request to reopen not working

    Posted 06-03-2021 13:53

    Sorry , are you having an issue re-opening a case right now? 



  • 8.  RE: Case Management - request to reopen not working

    Posted 06-03-2021 14:27

    I wanted to address these people who are sitting here. What should I do if this site https://www.iinsight.biz/ selects an error? I also reloaded the site. I also rebooted the router and rebooted the computer. But nothing helped. The site crashes. Could this be a server error? And what should I do if I need it urgently? The application also throws an error. What should I do? It is better to write to the administrators about this error. Or wait until they solve this server error themselves? Still, the app is perfect. I like working through it.



  • 9.  RE: Case Management - request to reopen not working

    Posted 06-03-2021 15:35

    Thanks for clarifying for me. That doesn’t seem to be an Extreme Network site, so I would recommend contacting the site administrators for assistance instead. 



  • 10.  RE: Case Management - request to reopen not working

    Posted 06-04-2021 21:40

    Hi Sam,

     

    Not sure if that was an AI-created spam or is someone being paid just for being human in the process… ;)

     

    Cheers,

    Tomasz