Extreme Community (The Hub) Announcements

  • 1.  New Hub Issue Tracker

    Posted 10-15-2021 12:20
    Edited by Sam Pirok 10-19-2021 14:41
    Hello all, thank you for your patience while we worked on the migration issues with our new community. Below is a table with all major issues currently reported, what steps we've taken so far to address the issue, a resolution if we've found one for said issue/request, and the time this chart was last updated. As we learn more, I will update this chart so please feel free to check back here for a status update any time. If you have any questions or if you would like to report a new issue, please reach out to me at community@extremenetworks.com anytime. 

    Issue/Request

    Steps Taken

    Resolution

    Last Updated Time

    Email Spamming

    Switched default email behavior from “Real Time” to “Daily Digest” so all information comes in one email daily.
    Raising feature requests to bring email functionality back to previous functionality

    Default behavior switched to Daily Digest

     

    Feature request ongoing

    10/15 12:06pm

    Change “Answer” button on posts to “Reply”

    Informed new vendor of request, vendor is working on customizing that text for us

     Custom Code in place, tested- Resolved

    10/19 2:40pm

    Adding Recent Posts option to top navigation bar

    Community team built new menu item and tested

    Released new menu item to production, confirmed this works for members- Resolved

    10/15 12:10pm

    Missing posts, page gives 404 error

    Confirmed all content was migrated over (all discussion posts, all questions).
    Re-indexing site to recover pages

     

    10/15 12:11pm

    Unable to see threads without joining community

    Adjusted settings so threads are viewable without joining

    New settings allow members to view threads without joining community- Resolved

    10/18 12:37pm