Extreme Cloud

 View Only
Back to discussions
Expand all | Collapse all

A stake record of the device was found in the redirector.

  • 1.  A stake record of the device was found in the redirector.

    Posted 11-02-2021 23:01
    Hi All,
    I have problem with my customer, i cant fix issue
    This is my Wifi Aerohive AP122 when add cloud notification is "A stake record of the device was found in the redirector."
    please help me, thank you 


  • 2.  RE: A stake record of the device was found in the redirector.

    Posted 11-08-2021 14:09
    Hello, thank you for providing that picture for us. I see this device currently registered to a different owner in  our system, we'll need to get their permission to remove it from their inventory before we can free this device up for you. I have reached out to the original owner now, I will let you know as soon as I hear back from them. Please feel free to check in with me any time for an update.
    Original Message


  • 3.  RE: A stake record of the device was found in the redirector.

    Posted 12-09-2021 12:06
    Edited by jason.hills 12-09-2021 12:10

    Hi @Sam Pirok our customer is having the same issue of the Stake Record of device in redirector. 

    can you please remove the SNs

    do you know why it occurs?
    these APs were in the usages stage for many months and this happened when changing to managed  state  

    ​


    Original Message


  • 4.  RE: A stake record of the device was found in the redirector.

    Posted 11-11-2021 11:41
    Thank you for your patience, that device should now be free to add to your inventory. Please let me know if I can assist with anything else or if you have any further issues onboarding this device.
    Original Message


  • 5.  RE: A stake record of the device was found in the redirector.

    Posted 11-22-2021 18:55
    Hello Sam, I am having the same issue. Is this something you can assist me with?
    if so my serial numbers are:
    ​22081607200824
    02501706202645
    02501705111188

    I tried opening a case with GATC and they stated they could not release the serial numbers, but I have seen in various posts in the forum community that you have been able to help.

    Thank you in advanced.
    Original Message


  • 6.  RE: A stake record of the device was found in the redirector.

    Posted 11-29-2021 10:18
    Hi Jose, thanks for letting me know. I was able to find the old records for the AP 250's, and I've started the transfer of ownership process for those devices by reaching out to the previous owner. I'll let you know as soon as I hear anything back about the 250s, but unfortunately I won't be able to assist you with the SR2208 switch. The server with the records for those switches is different than the server for the APs, and I do not have access to the switch server to look up those old records for you. I would typically ask you to open a case for the request for the SR2208, but I see you already tried that. Can you send me your old case number so I can investigate that a bit further for you? If you'd rather send that to me directly, please feel free to email me at community@extremenetworks.com.
    Original Message


  • 7.  RE: A stake record of the device was found in the redirector.

    Posted 12-29-2021 03:24
    Hello Sam,

    I am not sure if you were able to see the email I sent via the email address you provided. This email was sent on the 5th. Do we have any progress on the release of the APs and the Switch? The case number was 02481774.
    Original Message


  • 8.  RE: A stake record of the device was found in the redirector.

    Posted 11-11-2021 19:29
    Hello, I'm running onto the same issue, "A stake record of the device was found in the redirector." Would it be possible for you to release the device? thanks

    Original Message


  • 9.  RE: A stake record of the device was found in the redirector.

    Posted 11-11-2021 21:18
    Hi Sam, Nice to meet you, i finished configuration my device, currently user AP very good



    Original Message


  • 10.  RE: A stake record of the device was found in the redirector.

    Posted 11-12-2021 09:17
    Hi @Jose Solis, thanks for letting me know. I am seeing an old record for that device, so we'll need to get permission from the original owner to remove the old listing. I've reached out to the original owner just now, and I'll let you know as soon as I hear back from them. Please feel free to check in here any time for an update. ​
    Original Message


  • 11.  RE: A stake record of the device was found in the redirector.

    Posted 11-23-2021 00:20
    Hi Sam.

    Same boat as everyone else, 
    My SN is 02301508040186
    Thanks for your time.
    Original Message


  • 12.  RE: A stake record of the device was found in the redirector.

    Posted 11-29-2021 10:13
    Hi Keiran, thanks for letting me know. My apologies for the slow response here, I was out of the office last week. I see the old record for this device, and I have reached out to the original owner to get permission to remove this device from it's currently inventory. I'll let you know as soon as I hear back on this, please feel free to check in with me here anytime for an update.
    Original Message


  • 13.  RE: A stake record of the device was found in the redirector.

    Posted 12-08-2021 10:15
    Hello Sam,

    I am running into the same issue as everyone else. I am trying to get 02301501260207 moved over into our VIQ.
    Original Message