Hi, I am trying to configure MAC access, but it does not work correctly. I follow the following documentation, but it does not work, does not allow the connection. Can anybody help me? Thank you!
Could you add me as an external user to your HiveManager so I can take a look at the configuration to make sure we're set up properly? The email to use for this would be firstname.lastname@example.org. No changes will be made without your express prior approval, I just want to take a look at the configuration. Please also provide your Organization name which can be found in Global Settings> Account details so I can be sure to access to the correct VHM.
I add you to my HiveManager, can you confirm it?
Organization Name INTERMARK IT 96
Thank you for letting me know, but unfortunately I don't see an organization by that name in my list of VHM's I have access to. I couldn't find any with the word Intermark or the number 96. Could you confirm the organization one more time?
Thanks for you support, can you check it now?
Hi David, thanks very much for the access, I do see that organization now. Which network policy and SSID should I look at? I took a look at the one named PolicyTest but that didn't have MAC auth enabled so I think I'm in the wrong place.
Its the Policy GrupoIntermark, the SSID Intermark_Innovacion.
Thanks for letting me know. I took a look and everything looks correct to me. Would it be okay if I added an AP from my lab to your HiveManager? I'd like to push your policy out to my AP to test this from my side. This would take a bit of configuration so to detail what I'd like to do:
If this is all acceptable to you I can do this for you today and let you know the results. If you would be more comfortable doing this over a screen sharing session with a technician, I would urge you to contact your VAD so they can do this testing with you live.
Hi Sam, ok. I dont have keys to add new HiveManager temporarily. Can you send me mail?
I've emailed you the key for 1 device that will last for 30 days.
Contact Us:Sam PirokCommunity@extremenetworks.com