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HiveManager appliance on site on version 6.8r3 cannot upgrade.

  • 1.  HiveManager appliance on site on version 6.8r3 cannot upgrade.

    Posted 10-04-2018 12:51

    I have the appliance on site and I cannot upgrade it ?to the next version.

    When I run the upgrade it fails to start the GUI and I can only SSH into it to revert to the previous version. After 10 minutes or so it is fine again.

    Any suggestions as to how I can get it upgraded as it is now way behind where it should be?



  • 2.  RE: HiveManager appliance on site on version 6.8r3 cannot upgrade.

    Posted 10-04-2018 15:54

    Could you share the resources you are dedicating to your HiveManager server? If you'd rather share this directly with me, my email is communityhelp@aerohive.com.



  • 3.  RE: HiveManager appliance on site on version 6.8r3 cannot upgrade.

    Posted 10-05-2018 09:44

    Hi, yes of course. It's on a physical HiveManager appliance not a VM. It has 8gb ram and is a C2D Vpro CPU I think.

    I have the tech support ​file I can mail if that helps shed any light on the issue. It is taken at the time it has failed to run the upgrade from the 'cli get tech support' option.



  • 4.  RE: HiveManager appliance on site on version 6.8r3 cannot upgrade.

    Posted 10-05-2018 09:46

    These are the present cpu frequency, memory and model number informations.

    cpu MHz        : 3400.425         [2core CPU]

    MemTotal:     3107656 kB

    Model Number:    32BIT​



  • 5.  RE: HiveManager appliance on site on version 6.8r3 cannot upgrade.

    Posted 10-08-2018 21:03

    Hi Edd, thanks for those specs. It does depend a bit on how many APs you're hosting, sorry should have asked that up front. Could you tell me which category you fall in to (see pic below) and if you have the required specs for that category?

     

    6

     

    This is a screen shot pulled from this help guide page, which has more details if you're interested- https://docs.aerohive.com/330000/docs/help/english/ng/Content/reference/guides/qsg-virtual-appliance.htm



  • 6.  RE: HiveManager appliance on site on version 6.8r3 cannot upgrade.

    Posted 10-09-2018 14:10

    Hi Sam,

    Our machine is a physical appliance on site, not a VM.

    How do I transfer the diagnostic log to you?

    Edd.​



  • 7.  RE: HiveManager appliance on site on version 6.8r3 cannot upgrade.

    Posted 10-12-2018 19:30

    How many APs are you hosting on the appliance? Also, for the diagnostic log, could you SSH in to the HiveManager and then choose the following options in order: 3 (Advanced Product Configuration) >1 (Configure HiveManager) >9 (Get Technical Support). This will generate a technical support file for us to review for you. If you need a tftp server to upload the results to, I can email you credentials for that (or you can find them at the end of a remote packet capture guide that you can find on the community).