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How to open a support case

  • 1.  How to open a support case

    Posted 11-01-2018 12:09

    I need to open a support case with Aerohive Support but when I click on "Cases" - "Open as Case" and then click on "Open a Case" I get the message back "User does not have access to create a case"?

     

    Richard



  • 2.  RE: How to open a support case

    Posted 11-01-2018 15:15

    Hi Richard,

     

    I've emailed you directly to discuss your support route, thank you,

     

    Happy to help,

    David Souri

    HiveCommunity

     



  • 3.  RE: How to open a support case

    Posted 11-01-2018 15:38
    Hi David

    Thank you for your help, I will get in contact with them.

    Richard

    Richard Moth
    Senior Infrastructure Support Analyst

    Richard.Moth@ebiquity.com


  • 4.  RE: How to open a support case

    Posted 11-02-2018 13:27

    hi

    i also have a same problem... and need help