One of our clients has an issue with approx 6 months ago replaced Aerohive AP250. It continuously keeps disconnecting users, this issue is more noticeable at roaming. After the device is connected a new AP, takes up to a minute to reach internet properly, and can be disconnected within a few mins again.
There are 4 APs installed and clustered, PoE 802.3af, Cisco Catalyst 2960-S, PoE Utilization is 42%.
Current OS is HiveOS 8.3r3 build-192839
I've seen people had similar issues in the past, would this be resolved if I upgrade to the latest version?
I have log files saved I can share with you.
This is an ongoing issue more than half a year and it is getting really frustrating for everyone in the office.
Could you please give me an advice for direction to resolve this?
This may be a compatibility issue with the Switch and AP that can be resolved by Enabled LLDP in hivemanager and the Cisco Switch,
AP250s will function better with power being auto-negotiated using LLDP to be AUTO/AT
Can you SSH to the AP and run the command:
show system power mode
And provide the Output?
Also, In the log of the AP, are there any remarks about Reboots/Reboot Reason?
Hope this helps,
Than you for your answer.
Can I find this from the cloud portal, I'm unable to SSH to the APs?
If you are using NG, you could select the AP from Monitor Page -> Actions -> Advanced -> SSH Client
And enter the commands there for an output,
Happy to help,
Contact Us:Sam PirokCommunity@extremenetworks.com