ExtremeCloud IQ

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  • 1.  Device in use by another VIQ

    Posted 11-18-2021 07:56

    I've bought an aerohive ap230 and when I try to adopt to the cloud,it shows me this message

    The following devices failed:

    • 02301511243675The device appears to be in use by another VIQ.

    Can you help me? 


  • 2.  RE: Device in use by another VIQ

    Posted 11-19-2021 12:21
    Thanks for letting us know and for providing that serial number. I see that device is still registered to a previous owner, we'll need to get permission from them before we can remove the old records. I've reached out to the original owner now, I'll let you know as soon as I hear back from them. Please feel free to check in with me here for an update anytime.