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  • 1.  Unable create archive for XCC due to 'XIQ Umanaged Device Found'

    Posted 01-01-2022 10:51
    Edited by Martin Flammia 01-01-2022 11:30
    Hi 

    In process of trying to add XCC controllers to the scheduled backup in IQ-SE, but getting the error 'XIQ Unmanaged Device Found',. Which is true and untrue i.e. the device is showing in IQ as per below:



    The device license in IQ is not required as expected.

    It is showing in IQ-SE as per below:



    With the XIQ Onboarded showing N/A (Not Eligible). This is all how you would expect.

    When I come to create an Archive and add XCC you then get the error about being an XIQ Unmanaged device, which is true, but does that also equal you can no longer use IQ-SE to backup the controllers?



    Have likely missed something like a checkbox, statement about it no longer being supported or backups not done in this manner anymore, hence the query.

    ExtremeCloud IQ - Site Engine 21.4.10.99
    XCC - 5.46.02.0019

    The only thing at this time I can think it maybe it related to is the XCC's being licensed as perpetual rather them subscription, and thereby needs to switch?

    Appreciate help in advance.


  • 2.  RE: Unable create archive for XCC due to 'XIQ Umanaged Device Found'
    Best Answer

    Posted 01-02-2022 05:04
    Hi Martin.

    This bug is fixed already. Please upgrade your XIQ-SE. The current version is 21.11.

    Regards

    Z.

    ------------------------------
    Regards

    Zdeněk Pala
    ------------------------------



  • 3.  RE: Unable create archive for XCC due to 'XIQ Umanaged Device Found'

    Posted 01-02-2022 05:46
    Thanks for posting back, much approached.

    Will give that a go and report back if any issues.

    Cheers.