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Netsight block in downloading update definition from server...

  • 1.  Netsight block in downloading update definition from server...

    Posted 08-18-2017 07:16
    Hello Team,
    I have netsight 8.0.2.42, when i choose Network=>Legacy=>Console, the execution of netsight bloque in Downloading update Definition From Server...
    Lien vers mon image


  • 2.  RE: Netsight block in downloading update definition from server...

    Posted 08-18-2017 09:20
    Do you mean that it stops loading at 30% as per the screenshot ?

    What java version is installed on the client.

    -Ron


  • 3.  RE: Netsight block in downloading update definition from server...

    Posted 08-18-2017 11:30
    Hello Ronald,
    it's 1.8.0_131 (architecture x86_64) i tried also with 1.8.0_144 but the same problem.
    -Brahim


  • 4.  RE: Netsight block in downloading update definition from server...

    Posted 08-18-2017 11:51
    i also go to C:\Users\ba\AppData\Roaming\NetSight\logs and found this logs in console.log :

    2017-08-18 08:47:11,900 WARN [com.enterasys.netsight.client.admin.UserConnectionManager] Unable to send Hello Message to User Connection Service
    2017-08-18 08:47:11,956 WARN [com.enterasys.netsight.client.admin.UserConnectionManager] *** Stopping Hello Thread! ***



  • 5.  RE: Netsight block in downloading update definition from server...

    Posted 08-21-2017 11:29
    Up



  • 6.  RE: Netsight block in downloading update definition from server...

    Posted 08-26-2017 09:10
    Please check that you do not have a user firewall blocking requests on your client system. if you do, you can find a port exception list in the netsight documentation. please verify (because this is from memory and I'm getting old) but I think the required ports are:
    TCP 8080, 8443, 4530-4533.