ExtremeCloud IQ- Site Engine & Extreme Management Center

Expand all | Collapse all

Can't open Netsight Console!

  • 1.  Can't open Netsight Console!

    Posted 11-04-2015 04:45
    Hi,

    I can't seem to open Netsight Console on Windows10/Jre8_latest. I get nullpointerexception every time.



    I can open InventoryManager but not Console.

    Any idea what should be the problem?


  • 2.  RE: Can't open Netsight Console!

    Posted 11-04-2015 04:53
    Hi Rahman,

    If you check with different computer is it working ?

    Thanks,
    Suresh.B



  • 3.  RE: Can't open Netsight Console!

    Posted 11-04-2015 05:54
    Well, I can't try it on a different computer now. Will try it later. I clear all temporary java files from java settings console and retry to run console.jnlp. Still the same error.

    Edit: I just tried it on Windows 7 SP1 machine with java 8. Same error.


  • 4.  RE: Can't open Netsight Console!

    Posted 11-04-2015 06:17
    Hi Rahman,

    Please try to change below configuration from JAVA.

    https://gtacknowledge.extremenetworks.com/articles/Solution/Netsight-suit-fails-to-start-after-Java-...

    Please let me know if this is working.

    Thanks,
    Suresh.B



  • 5.  RE: Can't open Netsight Console!

    Posted 11-04-2015 06:37
    Hi Suresh,

    I added http://nms.artvin.edu.tr:8080 and https://nms.artvin.edu.tr:8443 to Exception Site List. Cleared all the caches. restarted NMS server. Still getting the same error.


  • 6.  RE: Can't open Netsight Console!

    Posted 11-04-2015 07:01
    Hi Rahman,
    Please check how many JAVA versions are installed on this machine, if its more than 1 then uninstall the old java versions.

    If you have only JAVA 8 just to make sure its JAVA issue please downgrade to java 7 update 71.

    Thanks,
    Suresh.B



  • 7.  RE: Can't open Netsight Console!

    Posted 11-04-2015 07:15
    No, there is only one java version installed. I just removed java 8 and installed jre7u67, cleared cache and I get the same error.


  • 8.  RE: Can't open Netsight Console!

    Posted 11-04-2015 07:32
    is a proxy server in path to nms?


  • 9.  RE: Can't open Netsight Console!

    Posted 11-04-2015 07:35
    Nope, we don't use any proxy and as I said Inventory Manager opens without any problem. But Console gives this error.


  • 10.  RE: Can't open Netsight Console!

    Posted 11-04-2015 07:35
    Hi Rahman,
    I'm going through some older threads here and wanted to ask if you still need assistance with this?


  • 11.  RE: Can't open Netsight Console!

    Posted 11-04-2015 07:35
    Yes the problem still persists and gtac is looking into it.


  • 12.  RE: Can't open Netsight Console!

    Posted 11-04-2015 07:35
    Okay - I'm going to keep this marked as "In Progress" for now and will check back in later unless there are updates made here first to close it out.