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Unable to launch Netsight application

  • 1.  Unable to launch Netsight application

    Posted 08-24-2016 04:35
    Greetings Extreme Networks,

    We are a customer in Lusaka Zambia, and are getting an error below "Unable to launch application" when opening netsight.

    We have rebooted the Netsight server and all services are running but to NO avail.

    Any pointers?

    Thanks,

    Kombe


  • 2.  RE: Unable to launch Netsight application

    Posted 08-24-2016 04:55


  • 3.  RE: Unable to launch Netsight application

    Posted 08-24-2016 05:21
    Thanks Suresh,

    Mysql table does not have duplicate entries (See below).

    Is there anything else i can try? im suspecting the JAVA in the netsight server. I have Java 8 update 60, is there a recomment version of JAVA?

    mysql> select * from netsight.nseventdests n;
    +--------------------+-----------+-------------------+--------------------+-----
    -------------------------+------------------+-------------------+--------------+
    ------+-------------------+----------------+
    | EVENTDESTINATIONID | PATTERNID | NAME | TITLE | TOPI
    C | DIRECTORY | FILENAME | POLLINTERVAL |
    TYPE | ADJUSTABLEPATTERN | ADJUSTABLEPATH |
    +--------------------+-----------+-------------------+--------------------+-----
    -------------------------+------------------+-------------------+--------------+
    ------+-------------------+----------------+
    | 1 | 6 | asm | Automated Security | topi
    c/asmTopic | %logdir% | asm | 60 |
    0 | 1 | 1 |
    | 2 | 6 | inventory | Administrative | topi
    c/inventoryTopic | %logdir% | inventory | 60 |
    0 | 1 | 1 |
    | 3 | 6 | pccEvents | Administrative | topi
    c/pccTopic | %logdir% | pccEvents | 60 |
    0 | 1 | 1 |
    | 4 | 6 | Policy | Administrative | topi
    c/policyTopic | %logdir% | Policy | 60 |
    0 | 1 | 1 |
    | 5 | 2 | Syslog | NULL | topi
    c/syslogTopic | %logdir%/syslogs | NULL | 60 |
    1 | 1 | 1 |
    | 6 | 3 | Traps | NULL | topi
    c/trapTopic | %logdir%/traps | NULL | 15 |
    1 | 0 | 0 |
    | 7 | 6 | console | Console | topi
    c/consoleEventsTopic | %logdir% | console | 60 |
    0 | 1 | 1 |
    | 8 | 6 | adminEvent | Administrative | topi
    c/adminEventsTopic | %logdir% | admin | 60 |
    0 | 1 | 1 |
    | 9 | 6 | wirelessEvent | Wireless | topi
    c/wirelessTopic | %logdir% | wirelessEvent | 60 |
    0 | 1 | 1 |
    | 10 | 6 | nsScheduleEvent | nsScheduleEvent | topi
    c/nsScheduleEventsTopic | %logdir% | nsschedule | 60 |
    0 | 1 | 1 |
    | 11 | 6 | wireless | BeaconKeeper | topi
    c/beaconkeeperTopic | %logdir% | wireless | 60 |
    0 | 1 | 1 |
    | 12 | 6 | wirelessAudit | BeaconKeeperAudit | topi
    c/beaconkeeperAuditTopic | %logdir% | wirelessAudit | 60 |
    0 | 1 | 1 |
    | 13 | 6 | tamEvent | tamEvent | topi
    c/tamTopic | %logdir% | tam | 60 |
    0 | 1 | 1 |
    | 14 | 6 | tamAuditEvent | tamAuditEvent | topi
    c/tamAuditTopic | %logdir% | tamAudit | 60 |
    0 | 1 | 1 |
    | 15 | 6 | nacApplianceEvent | nacApplianceEvent | topi
    c/tamApplianceTopic | %logdir% | nacApplianceEvent | 60 |
    0 | 1 | 1 |
    +--------------------+-----------+-------------------+--------------------+-----
    -------------------------+------------------+-------------------+--------------+
    ------+-------------------+----------------+
    15 rows in set (0.00 sec)

    mysql>


  • 4.  RE: Unable to launch Netsight application

    Posted 08-24-2016 05:31
    Recommended Java versions are:
    Java Runtime Environment (JRE):
    • version 6
    • version 7, update 40 or higher
    • version 8
    Are you trying to launch NetSight applications on the server or from client? please try from another PC to check if the problem is of server or the client PC.



  • 5.  RE: Unable to launch Netsight application

    Posted 08-24-2016 05:32
    Hi,
    What is the netsight version.

    Java 8 is supported , if you check the release notes you can find more info

    https://gtacknowledge.extremenetworks.com/articles/Q_A/Does-NetSight-version-6-2-support-Java-versio...

    once after clearing the java entry check the status

    is this a new implementation or exiting server ?

    Thanks,
    Suresh.B


  • 6.  RE: Unable to launch Netsight application

    Posted 08-24-2016 05:36
    The netsight server is a VM and we just expanded the memory. There is an event log "C:\Program Files (x86)\Enterasys Networks\NetSight\mysql\bin\nsdatabase.exe: Out of memory". How do i resolve that?

    Thanks,
    Kombe.


  • 7.  RE: Unable to launch Netsight application

    Posted 08-24-2016 06:05
    Tried from another PC and the Error is still the same. The problem problem is definitely on the server.


  • 8.  RE: Unable to launch Netsight application



  • 9.  RE: Unable to launch Netsight application

    Posted 08-24-2016 07:28
    Updated to -Xmx2048m value and restarted the Netsight service. still getting the same error.


  • 10.  RE: Unable to launch Netsight application

    Posted 08-24-2016 07:28
    Hi Kombe, it's been a few weeks since the last update here and I wanted to see if you were able to resolve the problem since then.


  • 11.  RE: Unable to launch Netsight application

    Posted 10-04-2016 13:41
    Hello,

    I would suggest running through the following article to see if it resolves the issue.

    https://gtacknowledge.extremenetworks.com/articles/Solution/Common-Issues-Unable-to-connect-to-NetSi...

    If you are unable to connect to the NetSight server, and are still seeing OutOfMemory conditions I would recommend contacting GTAC at this point to get a case created for further investigation.

    Thanks
    -Ryan