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Add a task got err 'Could not lod report'

  • 1.  Add a task got err 'Could not lod report'

    Posted 07-31-2018 04:51

    When I add a scheduled task or edit one, I got the error 'Could not load report



  • 2.  RE: Add a task got err 'Could not lod report'

    Posted 07-31-2018 04:58
    Hello Johan,

    did you check different browser?

    Best regards
    Stephan


  • 3.  RE: Add a task got err 'Could not lod report'

    Posted 07-31-2018 04:58
    Hello Stefan,

    yes, I did. IE, Firefox and Chroom all the same error.


  • 4.  RE: Add a task got err 'Could not lod report'

    Posted 07-31-2018 04:58
    I can't reproduce this error with 8.1.3.65 neither with an report nor with an scripting task.


  • 5.  RE: Add a task got err 'Could not lod report'

    Posted 09-09-2018 20:34
    Hello Johan,

    Are you still encountering the error?

    Thanks
    -Ryan


  • 6.  RE: Add a task got err 'Could not lod report'

    Posted 09-10-2018 06:49
    unfortunately I do



  • 7.  RE: Add a task got err 'Could not lod report'

    Posted 09-10-2018 10:39
    What is the exception thrown in the server.log when the message comes up?

    Thanks
    -Ryan


  • 8.  RE: Add a task got err 'Could not lod report'

    Posted 09-10-2018 10:39
    2018-09-10 15:56:47,166 ERROR [org.directwebremoting.dwrp.BaseCallHandler] --DWR Reply: java.lang.NullPointerException
    at com.enterasys.netsight.server.webapps.monitor.scripting.DwrScripting.getScheduleableScriptTasks(DwrScripting.java:840)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.directwebremoting.impl.CreatorModule$1.doFilter(CreatorModule.java:172)
    at com.enterasys.netsight.server.webapps.monitor.filters.DwrMethodFilter.doFilter(DwrMethodFilter.java:122)
    at org.directwebremoting.impl.CreatorModule$1.doFilter(CreatorModule.java:166)
    at org.directwebremoting.impl.CreatorModule.executeMethod(CreatorModule.java:184)
    at org.directwebremoting.impl.DefaultRemoter.execute(DefaultRemoter.java:353)
    at org.directwebremoting.impl.DefaultRemoter.execute(DefaultRemoter.java:306)
    at org.directwebremoting.dwrp.BaseCallHandler.handle(BaseCallHandler.java:110)
    at org.directwebremoting.servlet.UrlProcessor.handle(UrlProcessor.java:211)
    at org.directwebremoting.servlet.UrlProcessor.handle(UrlProcessor.java:185)
    at org.directwebremoting.servlet.DwrServlet.doPost(DwrServlet.java:144)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
    at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:85)
    at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129)
    at io.undertow.websockets.jsr.JsrWebSocketFilter.doFilter(JsrWebSocketFilter.java:130)
    at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
    at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
    at com.enterasys.netsight.server.webapps.monitor.filters.CapabilitiesFilter.doFilter(CapabilitiesFilter.java:508)
    at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
    at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
    at com.enterasys.netsight.server.webapps.monitor.filters.LicenseFilter.doFilter(LicenseFilter.java:314)
    at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
    at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
    at com.enterasys.netsight.server.webapps.monitor.filters.UserConnectionFilter.doFilter(UserConnectionFilter.java:103)
    at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
    at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
    at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84)
    at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62)
    at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)
    at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:131)
    at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57)
    at io.undertow.server.handlers.DisableCacheHandler.handleRequest(DisableCacheHandler.java:33)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53)
    at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46)
    at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)
    at io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:59)
    at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60)
    at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77)
    at io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50)
    at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PostWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:71)
    at io.undertow.predicate.PredicatesHandler.handleRequest(PredicatesHandler.java:110)
    at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PreWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:52)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:292)
    at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:81)
    at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138)
    at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135)
    at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)
    at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)
    at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
    at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
    at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
    at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
    at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
    at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
    at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272)
    at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81)
    at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104)
    at io.undertow.server.Connectors.executeRootHandler(Connectors.java:326)
    at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:812)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)



  • 9.  RE: Add a task got err 'Could not lod report'

    Posted 11-02-2018 16:37

    What version are you running? If this problem is still ongoing you should contact the GTAC with an on-line case where it can be further investigated.


  • 10.  RE: Add a task got err 'Could not lod report'

    Posted 11-02-2018 16:37
    Version 8.1.3.65


  • 11.  RE: Add a task got err 'Could not lod report'

    Posted 11-02-2018 16:37
    Hello Johan,

    There have been some improvements to the product since 8.1.3. I would recommend upgrade to 8.1.5.22, and if the problem is not resolved there we'd need to investigate through a ticket with GTAC.

    Thanks
    -Ryan


  • 12.  RE: Add a task got err 'Could not lod report'

    Posted 11-02-2018 16:37

    Oke, thanks. I will upgrade to 8.1.5.22


  • 13.  RE: Add a task got err 'Could not lod report'

    Posted 11-02-2018 16:37
    The upgrade didn't give me the result I expected.
    I have still the same error.


  • 14.  RE: Add a task got err 'Could not lod report'

    Posted 11-02-2018 16:37
    Hello Johan,

    Please open a ticket with GTAC, this is not a known issue that this time and needs investigation.

    https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...

    Thanks
    -Ryan


  • 15.  RE: Add a task got err 'Could not lod report'

    Posted 11-02-2018 16:37

    Ryan,

    I will open a ticket with GTAC.